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NEC NDA-30103-004 manual User Guide, NEC America, Inc, OpenWorX BUSINESS ATTENDANT SYSTEM

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OpenWorX BUSINESS ATTENDANT SYSTEM

OpenWorX BUSINESS ATTENDANT SYSTEM

USER GUIDE

NEC America, Inc.

NDA-30103-004

Revision 4.0

November, 2001

Stock # 0221191

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NEC NDA-30103-004 manual User Guide, NEC America, Inc, OpenWorX BUSINESS ATTENDANT SYSTEM

Contents

NEC America, Inc USER GUIDEOpenWorX BUSINESS ATTENDANT SYSTEM NDA-30103-004 Revision November, Stock #LIABILITY DISCLAIMER Page TABLE OF CONTENTSPage Chapter 5 - Working With the Directory Page Title LIST OF FIGURESPage Page TitleGreeting group box Title LIST OF TABLESTABLES This Page Left BlankOpenWorX Business Attendant System User Guide PageChapter What is the Business Attendant System?What is the Business Attendant System? How This Guide is Organized Using This GuideChapter 4 - Configuring the User Options How This Guide is OrganizedAppendix A - Error Messages Chapter 1 - IntroductionDocument Conventions Using This GuideKeyboard Conventions ProceduresSummary of Shortcut and Function Keys Business Attendant System Terminology Hold Time Server Port Screened TransferSource Transfer to Voice MailOverview Chapter 2 Getting StartedAbout the Business Attendant Client Windows Chapter TopicsMenus Line Status WindowLine Menu Answer Call MenuDial HoldCancel Window Menu Options MenuHelp Menu Change PasswordLoops Command ButtonsFigure 2-2Command Buttons Getting StartedLoop Queues Queues Tabmore information vacant level Source and Destination AreasStatus Line Number Entered FieldGetting Started OpenWorX Business Attendant System User GuideMenus Directory WindowInternal/External Tabs Call Forward Indicator Line Status IndicatorSearch Fields Line Status Group BoxAbout Monitoring Speed Dials Speed Dials WindowOptions Menu Speed Dial ButtonsExiting the Running the Business Attendant Client ApplicationApplication If the Server Goes Down While You Are Logging In Connecting to the Business Attendant ServerIf the Server Goes Down While You Are Working Canceling Transactions Releasing Calls Chapter 3 Processing CallsSwitching Between Source and Destination Callers Setting Do-not-disturbAbout Call Processing Processing Calls Using the DirectoryProcessing Calls Using the Speed Dials To Make a Call Using the Speed DialsMaking Calls To Make a Call from the Line Status WindowTo Make a Call Using the Directory Answering Calls Holding Calls Canceling TransactionsPlacing a Call On HoldMaking a Blind Transferring CallsTransfer a blind transferTo Make a Blind Transfer Using the Directory To Make a Blind Transfer Using the Speed DialsTransfer Making a Screeneda screened transfer To Transfer a Call to Voice Mail Making Conference CallsTo Place a Conference Call Camping On To a Busy Line Releasing CallsTo Camp On a Busy LineTo Switch Between Source and Destination Callers Switching Between Source and Destination CallersOverriding Calls Parking a Call Parking CallsAbout Orbit Numbers Parked Call” on page 40 for more informationTo Park a Call with a Parked Call Joining a CallerTo Join a Parked Call paged partyParked Call Retrieving aTo Retrieve a Parked Call Forwarding Calls TimeoutParked Call Forwarding To Cancel CallTo Set Do-not-disturb Setting Do-not-disturb4.Select Don’t allow incoming calls Canceling Do-not-disturb4.Select Allow incoming calls Creating a Message Working With MessagesProcessing Calls OpenWorX Business Attendant System User GuideFigure 3-10New Message dialog box Press CTRL+R The Directory window displays 5.Do one of the following Processing Calls This Page Left BlankOpenWorX Business Attendant System User Guide PageConfiguring the Speed Dial Keys Chapter 4 Configuring the User OptionsConfiguring the Window Display Options Setting the Health Check Server IntervalLine Window GeneralEmployee DB External Number DBAdding or Modifying a Speed Dial Number Configuring the Speed Dial KeysTo Add or Modify a Speed Dial Using the Directory Press CTRL+P Deleting a Speed Dial Button Setting the Window Display Options Configuring the Window Display OptionsSetting the Health Check Server Interval Configuring Incoming Call Notification Configuring the User Options Selecting the Displayed Command ButtonsFigure 4-7Command Buttons group box OpenWorX Business Attendant System User GuideOpenWorX Business Attendant System User Guide Configuring the User OptionsFigure 4-8Employee DB tab OpenWorX Business Attendant System User Guide Configuring the User OptionsFigure 4-9External Number DB tab Figure 4-10DID DB tab6. Click OK to save your changes 2.Do one of the following Saving the Screen Layout Changing PasswordsThis Page Left Blank Configuring the User OptionsOpenWorX Business Attendant System User Guide PageAbout the Directory Window Chapter 5 Working With the DirectoryOverview Chapter TopicsSorting the Directory Displaying the DirectoryFigure 5-2Default Sort field Changing the Default Sort OrderOpenWorX Business Attendant System User Guide Working With the DirectoryAdding an Internal Directory Entry Adding a Directory EntryAdding an External Directory Entry Name Account Department Company Address Modifying an Internal Directory Entry Modifying a Directory EntryModifying an External Directory Entry Deleting an Internal Directory Entry Deleting a Directory EntryDeleting an External Directory Entry About Wave File Recording Chapter 6 Using the Wave File Recording FeaturesWave File Naming ConventionsConfiguring Wave Files Settings Greetings Configuringgreetings Stereo Mic/Speakers Phone Voice Channel Configuring Time-DependentGreetings Configuring Automatic GreetingsConfiguring Group Greetings Enabling Call Recording Configuring Automatic Call Recording2.Select the Record phone conversation check box Stereo Mic/Speakers Phone Voice Channel Configuring the Notification Warning Configuring the Number of Calls Recorded2.Do one of the following Recording a Greeting Working with GreetingsClick the Play button to play the wave file All day Morning Afternoon CTRL+F9 Working with Recorded CallsRecorded Call Playing a26. The Play Back dialog box displays Figure Deleting Wave Files Troubleshooting Wave Files BASQueueDB.mdb file Appendix A Error MessagesBASQueueDB.mdb file, and Operation failed, Line is busy The local workstation is not a valid A Client was logged in when OpenWorX Business Attendant System User Guide Error MessagesPage NDA-30103Revision