NEC NDA-30103-004 manual Answering Calls

OpenWorX Business Attendant System User Guide Processing Calls

Answering Calls

The Answer command connects you to an incoming call and places it on the next available loop.

Note: If there are no available loops, the Business Attendant System stops answering calls until a loop becomes available.

When an incoming call arrives in a queue, the queue button for that type of call is lit and the number on the display increases by one, as shown in Figure 3-2.

Call Indicator	Number of Calls
	Waiting in Queue

Queue Name

Figure 3-2 Queue Button

There are other ways the Business Attendant System can notify you of an incoming call in addition to the indicators on the queue buttons. You can configure the Business Attendant System to sound a beep, maximize the Line Status window, bring the application to the front, or flash the Line Status window when a new call is received. (See “Configuring Incoming Call Notification” on page 59 for more information.)

Use one of the following actions to answer an incoming call.

•Click the desired Queue button.

•Click the Answer command button.

•Select Call > Answer from the Line Status window.

•Press the SPACE bar.

•Press ALT+A from the Commands tab.

The Business Attendant System connects you to the first caller waiting in that queue and places the call in the first available loop.

NDA-30103 Revision 4 Page 29