NEC NDA-30103-004 manual Business Attendant System Terminology

Introduction OpenWorX Business Attendant System User Guide

Business Attendant System Terminology

Abandoned Parked Caller

A parked caller who chooses not to wait for the paged caller to respond and hangs up.

ANI Number

Automatic Number Identification. Generally, the ANI Number lists the telephone number from which the call is placed and the name associated with that number, if available.

Announce Call

Allows the attendant to place the caller on hold while the attendant announces the transfer to the destination party without the destination party answering the phone.

Blind Transfer

Allows the attendant to transfer a connected caller directly to the destination party, and releases the attendant from the call. Also known as a Direct Transfer.

Busy Camp

Allows the caller to wait for connection to a called party whose line is busy. Depending on the version of the PBX, the waiting caller is automatically connected when the busy party releases from their call or presses the Answer button on the Dterm after hearing the call waiting tone.

Conference

Connects two callers and an attendant into one phone conversation.

Destination

The extension where a call terminates or the party being called.

DID Number

Direct Inward Dialing number. Allows inward-directed calls to a PBX to reach a specific PBX extension without human intervention. When an incoming call arrives on a Direct Inward Dial Number that is assigned in the PBX as a virtual number, this virtual number is forwarded to the main monitored number used for the operator, usually “0”. This feature is often used in a multi-tenant environment where the operator answers calls for multiple businesses.

Do-not-disturb

Blocks an extension’s incoming calls so that callers will either hear a reorder tone or will be routed according to the extension’s call forwarding pattern when they dial that extension.

Forward

Allows the attendant to direct incoming calls from an extension to a different location. Available Forwarding settings are forward all incoming calls, forward incoming calls only when the extension is busy, or forward incoming calls only when there is no answer at that extension.

Health Check

Allows the Business Attendant Server to make sure that the connection between the Business Attendant Server and a Business Attendant Client workstation is still active by monitoring the amount of time between heartbeats from the Server to the clients.

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