OpenWorX Business Attendant System User Guide | Processing Calls |
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To Place a Conference Call
Use the following steps to place a conference call from the Line Status window.
1.Enter the phone number of the party you want to be conferenced in to the current call in the Number Entered field on the Line Status window.
2.Do one of the following:
•Perform a screened transfer by doing one of the following:
•Select the Screen Xfer command button.
•Select Call > Screened transfer from the Line Status window.
•Press ALT+S.
•Press F7.
•Announce the call by doing the following:
•Press ALT+L.
•Press F7.
The Business Attendant System places the current call on hold and dials the first party to be joined into the conference call.
3.Once you are connected to the destination number, do one of the following:
•Click the Conference command button on the Line Status window.
•Select Call > Conference from the Line Status window.
•Press ALT+F.
•Press F9.
You are connected to both the source and destination callers in a conference call.
4.When you have finished with the conference call, release the call by doing one of the following:
•Click the Loop button of the destination caller.
•Click the Release command button.
•Select Call > Release from the Line Status window.
•Press ALT+R to release the current call.
•Press F12 to release the current call.
The two callers are connected, the loop buttons clear, and you are released from the call.
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