NEC NDA-30103-004 manual To Park a Call

OpenWorX Business Attendant System User Guide Processing Calls

To Park a Call

Use the following steps to park a caller from the Line Status window.

1.Do one of the following:

•Click the Park command button.

•Select Call > Park from the Line Status window.

•Press ALT+K.

•Press F8.

The Park dialog box displays (Figure 3-3).

Figure 3-3 Park dialog box

2.If the caller’s information was not filled in automatically, enter the caller’s name in the Name field in the Party being parked group box. If available, enter the caller’s number in the Call Back # field.

Note: The Call Back # field is optional, but the Name field is required.

3.Enter the paged party’s name in the Name field in the Party holding for group box.

4.Click OK. The caller is parked to wait for the paged destination party with the assigned “meet-me page” number displayed in the lower left corner of the Line Status window. If no “meet-me page” number displays in the Line Status window, no orbit numbers are available and the attendant must instruct the paged party to call the operator. The attendant workstation is then released from the call and the loop button display clears.

NDA-30103 Revision 4 Page 39