OpenWorX Business Attendant System User Guide | Getting Started |
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Connecting to the Business Attendant Server
The Business Attendant Client must be connected to the Business Attendant Server to process calls. To make sure that it is communicating properly with the Business Attendant Server, the Business Attendant Client periodically performs a “health check” to make sure that the Business Attendant Server is operational. You can configure how often the Business Attendant Client checks the Business Attendant Server in the Health Check Server Interval. (See “Setting the Health Check Server Interval” on page 58 for more information.)
If the Server Goes Down While You Are Logging In
If the Business Attendant Client cannot connect to the Business Attendant Server when you are first logging in, the Server Information message displays (Figure 2- 11).
Figure
If you receive this message, do the following:
1.Click OK to attempt to connect to the Business Attendant Server.
2.If you are not able to reconnect to the server after repeated tries, contact the Administrator for the Business Attendant System at your site. Click Cancel to bypass the Server Information message. The Line Status window displays for processing employee information and directory services, but call processing cannot occur until connection to the Business Attendant Server can be established.
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