NEC NDA-30103-004 manual What is the Business Attendant System?, Introduction, Chapter Topics

OpenWorX Business Attendant System User GuideIntroduction

Chapter 1 Introduction

The Business Attendant System User Guide provides the information you need to work with the Business Attendant System Client application.

Chapter Topics

•What is the Business Attendant System?

•How This Guide is Organized

•Using This Guide

•Business Attendant System Terminology

What is the Business Attendant System?

The Business Attendant System is an OpenWorX application that brings the basic functionality of the business attendant console to the desktop of a Windows-based workstation. The Business Attendant System uses the NEC Open Applications Interface (OAI) to communicate with the NEAX 2400 or NEAX 2000. When connected to the NEC PBX, OAI shows call processing information on the attendant screen and allows the attendants to issue call processing requests with their keyboard or mouse. The Business Attendant System extends the attendant’s capabilities with database-driven console features and loops that provide powerful call handling and directory assistance services.

The Business Attendant System consists of the following components:

•The Business Attendant System—Clientapplication allows the attendants to process calls with a graphical user interface. The Business Attendant System— Client is referred to in this document as the Business Attendant Client.

•The Business Attendant System—Administrator application is used by administrators to configure the Business Attendant System components. The Business Attendant System—Administrator application is referred to in this document as the Business Attendant Administrator.

•The Business Attendant System—Serverprovides connectivity between the Business Attendant System and the PBX. The Business Attendant System— Server is referred to in this document as the Business Attendant Server.

Refer to the Business Attendant System Administration Guide for information about the Business Attendant Administrator application and refer to the Business Attendant System Installation Guide for information about the installing the Business Attendant System software.

NDA-30103 Revision 4 Page 1