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NEC NDA-30103-004 manual A Client was logged in when

Models: NDA-30103-004

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OpenWorX Business Attendant System User Guide			Error Messages

Table 6-6 Business Attendant Client Error Messages
Message		Cause	Action

WARNING: BAS Server has began a compact	•	A Client was logged in when	Report the error to the
and repair routine on the database.		the Server was scheduled to	Administrator. The
Please wait until further notification is given.		run a compact and repair	Administrator should
		routine on the	consult the log for error
		BASQueueDB.mdb file.	codes and try to reschedule
			the compact and repair
			routine to non-business
			hours, if possible, to cut
			down on the chances of a
			locked Database.

NDA-30103 Revision 4

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NEC NDA-30103-004 manual A Client was logged in when

Contents

NDA-30103-004 Revision November, Stock # USER GUIDENEC America, Inc OpenWorX BUSINESS ATTENDANT SYSTEMLIABILITY DISCLAIMER Page TABLE OF CONTENTSPage Chapter 5 - Working With the Directory Page Page LIST OF FIGURESTitle Greeting group box TitlePage Title LIST OF TABLESPage This Page Left BlankTABLES OpenWorX Business Attendant System User GuideHow This Guide is Organized Using This Guide What is the Business Attendant System?Chapter What is the Business Attendant System?Chapter 1 - Introduction How This Guide is OrganizedChapter 4 - Configuring the User Options Appendix A - Error MessagesDocument Conventions Using This GuideKeyboard Conventions ProceduresSummary of Shortcut and Function Keys Business Attendant System Terminology Hold Time Transfer to Voice Mail Screened TransferServer Port SourceChapter Topics Chapter 2 Getting StartedOverview About the Business Attendant Client WindowsLine Menu Line Status WindowMenus Hold Call MenuAnswer DialCancel Change Password Options MenuWindow Menu Help MenuGetting Started Command ButtonsLoops Figure 2-2Command ButtonsLoop more information Queues TabQueues vacant level Source and Destination AreasOpenWorX Business Attendant System User Guide Number Entered FieldStatus Line Getting StartedInternal/External Tabs Directory WindowMenus Line Status Group Box Line Status IndicatorCall Forward Indicator Search FieldsSpeed Dial Buttons Speed Dials WindowAbout Monitoring Speed Dials Options MenuApplication Running the Business Attendant Client ApplicationExiting the If the Server Goes Down While You Are Logging In Connecting to the Business Attendant ServerIf the Server Goes Down While You Are Working Setting Do-not-disturb Chapter 3 Processing CallsCanceling Transactions Releasing Calls Switching Between Source and Destination CallersAbout Call Processing Processing Calls Using the DirectoryTo Make a Call from the Line Status Window To Make a Call Using the Speed DialsProcessing Calls Using the Speed Dials Making CallsTo Make a Call Using the Directory Answering Calls Hold Canceling TransactionsHolding Calls Placing a Call Ona blind transfer Transferring CallsMaking a Blind TransferTo Make a Blind Transfer Using the Directory To Make a Blind Transfer Using the Speed Dialsa screened transfer Making a ScreenedTransfer To Transfer a Call to Voice Mail Making Conference CallsTo Place a Conference Call Busy Line Releasing CallsCamping On To a Busy Line To Camp On aOverriding Calls Switching Between Source and Destination CallersTo Switch Between Source and Destination Callers Parked Call” on page 40 for more information Parking CallsParking a Call About Orbit NumbersTo Park a Call paged party Joining a Callerwith a Parked Call To Join a Parked CallTo Retrieve a Parked Call Retrieving aParked Call Parked Call TimeoutForwarding Calls Forwarding To Cancel CallTo Set Do-not-disturb Setting Do-not-disturb4.Select Allow incoming calls Canceling Do-not-disturb4.Select Don’t allow incoming calls Creating a Message Working With MessagesFigure 3-10New Message dialog box OpenWorX Business Attendant System User GuideProcessing Calls Press CTRL+R The Directory window displays 5.Do one of the following Page This Page Left BlankProcessing Calls OpenWorX Business Attendant System User GuideSetting the Health Check Server Interval Chapter 4 Configuring the User OptionsConfiguring the Speed Dial Keys Configuring the Window Display OptionsExternal Number DB GeneralLine Window Employee DBAdding or Modifying a Speed Dial Number Configuring the Speed Dial KeysTo Add or Modify a Speed Dial Using the Directory Press CTRL+P Deleting a Speed Dial Button Setting the Window Display Options Configuring the Window Display OptionsSetting the Health Check Server Interval Configuring Incoming Call Notification OpenWorX Business Attendant System User Guide Selecting the Displayed Command ButtonsConfiguring the User Options Figure 4-7Command Buttons group boxFigure 4-8Employee DB tab Configuring the User OptionsOpenWorX Business Attendant System User Guide Figure 4-10DID DB tab Configuring the User OptionsOpenWorX Business Attendant System User Guide Figure 4-9External Number DB tab6. Click OK to save your changes 2.Do one of the following Saving the Screen Layout Changing PasswordsPage Configuring the User OptionsThis Page Left Blank OpenWorX Business Attendant System User GuideChapter Topics Chapter 5 Working With the DirectoryAbout the Directory Window OverviewSorting the Directory Displaying the DirectoryWorking With the Directory Changing the Default Sort OrderFigure 5-2Default Sort field OpenWorX Business Attendant System User GuideAdding an Internal Directory Entry Adding a Directory EntryAdding an External Directory Entry Name Account Department Company Address Modifying an Internal Directory Entry Modifying a Directory EntryModifying an External Directory Entry Deleting an Internal Directory Entry Deleting a Directory EntryDeleting an External Directory Entry Conventions Chapter 6 Using the Wave File Recording FeaturesAbout Wave File Recording Wave File NamingConfiguring Wave Files Settings greetings ConfiguringGreetings Stereo Mic/Speakers Phone Voice Channel Configuring Group Greetings Configuring Automatic GreetingsConfiguring Time-DependentGreetings 2.Select the Record phone conversation check box Configuring Automatic Call RecordingEnabling Call Recording Stereo Mic/Speakers Phone Voice Channel Configuring the Notification Warning Configuring the Number of Calls Recorded2.Do one of the following Recording a Greeting Working with GreetingsClick the Play button to play the wave file All day Morning Afternoon CTRL+F9 Working with Recorded Calls26. The Play Back dialog box displays Figure Playing aRecorded Call Deleting Wave Files Troubleshooting Wave Files BASQueueDB.mdb file Appendix A Error MessagesBASQueueDB.mdb file, and Operation failed, Line is busy The local workstation is not a valid A Client was logged in when NDA-30103Revision Error MessagesOpenWorX Business Attendant System User Guide Page