Speed Dials Window, Options Menu | NEC NDA-30103-004 instruction

Speed Dials Window

OpenWorX Business Attendant System User Guide	Getting Started

Speed Dials Window

About Monitoring Speed Dials

The Speed Dials window (Figure 2-9)contains the speed dial buttons you can use to quickly dial another party. To associate a number with a speed dial button, drag an entry from the Directory window onto a speed dial button on the Speed Dials window. You can also define a speed dial button from General tab on the Business Attendant Client Options dialog box (Figure 4-1)or by right-clicking on a speed dial button and choosing Properties from the shortcut menu. (See “Configuring the Speed Dial Keys” on page 53 for more information.)

Menu

Speed Dial buttons

Figure 2-9 Speed Dials window

Options Menu

The Speed Dials window contains the Options menu. From the Options menu, you can change the number of speed dial buttons displayed and clear all the speed dial buttons.

Speed Dial Buttons

Clicking on these buttons dials the configured number. Right-clicking on a speed dial button opens a shortcut menu, where you can configure the properties of that speed dial, as well as dial, forward, or set do-not-disturb for the extension associated with that speed dial.

The Speed Dials window can be configured to monitor the status of the internal speed dial numbers, if the OpenWorX administrator enabled this option in the Business Attendant Administrator. Speed dial number monitoring allows attendants to check the status of an internal extension at a glance. If a number is monitored, the speed dial button associated with that number will flash when that number is dialed and turn red when connected. Speed dial monitoring is configured in the Client Setup options in the Business Attendant Administrator application. (Refer to the Business Attendant Administration Guide for more information.)

NDA-30103 Revision 4

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NEC NDA-30103-004 manual Speed Dials Window, About Monitoring Speed Dials, Options Menu, Speed Dial Buttons

Contents

NDA-30103-004 Revision November, Stock # USER GUIDENEC America, Inc OpenWorX BUSINESS ATTENDANT SYSTEM LIABILITY DISCLAIMER Page TABLE OF CONTENTS Page Chapter 5 - Working With the Directory Page Title LIST OF FIGURESPage Greeting group box LIST OF TABLES TABLES This Page Left Blank How This Guide is Organized Using This Guide What is the Business Attendant System?Chapter What is the Business Attendant System? Chapter 1 - Introduction How This Guide is OrganizedChapter 4 - Configuring the User Options Appendix A - Error Messages Document Conventions Using This Guide Keyboard Conventions Procedures Summary of Shortcut and Function Keys Business Attendant System Terminology Hold Time Transfer to Voice Mail Screened TransferServer Port Source About the Business Attendant Client Windows Chapter 2 Getting StartedOverview About the Business Attendant Client Windows Menus Line Status WindowLine Menu Hold Call MenuAnswer Dial Cancel Change Password Options MenuWindow Menu Help Menu Figure 2-3Loop Buttons Command ButtonsLoops Figure 2-2Command Buttons Loop Queues Queues Tabmore information vacant level Source and Destination Areas Figure 2-7Status Line Number Entered FieldStatus Line Figure 2-6Number Entered Field Menus Directory WindowInternal/External Tabs Line Status Group Box Line Status IndicatorCall Forward Indicator Search Fields Speed Dial Buttons Speed Dials WindowAbout Monitoring Speed Dials Options Menu Exiting the Running the Business Attendant Client ApplicationApplication If the Server Goes Down While You Are Logging In Connecting to the Business Attendant Server If the Server Goes Down While You Are Working Setting Do-not-disturb Chapter 3 Processing CallsCanceling Transactions Releasing Calls Switching Between Source and Destination Callers About Call Processing Processing Calls Using the Directory To Make a Call from the Line Status Window To Make a Call Using the Speed DialsProcessing Calls Using the Speed Dials Making Calls To Make a Call Using the Directory Answering Calls Hold Canceling TransactionsHolding Calls Placing a Call On a blind transfer Transferring CallsMaking a Blind Transfer To Make a Blind Transfer Using the Directory To Make a Blind Transfer Using the Speed Dials a screened transfer Making a Screened To Transfer a Call to Voice Mail Making Conference Calls To Place a Conference Call Busy Line Releasing CallsCamping On To a Busy Line To Camp On a To Switch Between Source and Destination Callers Switching Between Source and Destination CallersOverriding Calls Parked Call” on page 40 for more information Parking CallsParking a Call About Orbit Numbers To Park a Call paged party Joining a Callerwith a Parked Call To Join a Parked Call Parked Call Retrieving aTo Retrieve a Parked Call Forwarding Calls Timeout Forwarding To Cancel Call To Set Do-not-disturb Setting Do-not-disturb 4.Select Don’t allow incoming calls Canceling Do-not-disturb4.Select Allow incoming calls Creating a Message Working With Messages Figure 3-10New Message dialog box Press CTRL+R The Directory window displays 5.Do one of the following Page Setting the Health Check Server Interval Chapter 4 Configuring the User OptionsConfiguring the Speed Dial Keys Configuring the Window Display Options External Number DB GeneralLine Window Employee DB Adding or Modifying a Speed Dial Number Configuring the Speed Dial Keys To Add or Modify a Speed Dial Using the Directory Press CTRL+P Deleting a Speed Dial Button Setting the Window Display Options Configuring the Window Display Options Setting the Health Check Server Interval Configuring Incoming Call Notification Figure 4-7Command Buttons group box Selecting the Displayed Command Buttons Figure 4-8Employee DB tab Figure 4-10DID DB tab Figure 4-9External Number DB tab 6. Click OK to save your changes 2.Do one of the following Saving the Screen Layout Changing Passwords Page Displaying the Directory Sorting the Directory Chapter 5 Working With the DirectoryAbout the Directory Window About the Directory Window Sorting the Directory Displaying the Directory Figure 5-2Default Sort field Changing the Default Sort Order Adding an Internal Directory Entry Adding a Directory Entry Adding an External Directory Entry Name Account Department Company Address Modifying an Internal Directory Entry Modifying a Directory Entry Modifying an External Directory Entry Deleting an Internal Directory Entry Deleting a Directory Entry Deleting an External Directory Entry Conventions Chapter 6 Using the Wave File Recording FeaturesAbout Wave File Recording Wave File Naming Configuring Wave Files Settings Greetings Configuringgreetings Stereo Mic/Speakers Phone Voice Channel Configuring Time-DependentGreetings Configuring Automatic GreetingsConfiguring Group Greetings Enabling Call Recording Configuring Automatic Call Recording2.Select the Record phone conversation check box Stereo Mic/Speakers Phone Voice Channel Configuring the Notification Warning Configuring the Number of Calls Recorded 2.Do one of the following Recording a Greeting Working with Greetings Click the Play button to play the wave file All day Morning Afternoon CTRL+F9 Working with Recorded Calls Recorded Call Playing a26. The Play Back dialog box displays Figure Deleting Wave Files Troubleshooting Wave Files BASQueueDB.mdb file Appendix A Error Messages BASQueueDB.mdb file, and Operation failed, Line is busy The local workstation is not a valid A Client was logged in when NDA-30103Revision Error MessagesOpenWorX Business Attendant System User Guide Page