Processing Calls | OpenWorX Business Attendant System User Guide |
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Transferring a Call The Business Attendant System allows you to automatically transfer a caller
to Voice Mail directly to a destination party’s voice mail box from the Directory window, releasing you from the call. When the Transfer to Voice Mail action is selected, the Business Attendant System places the source caller on hold and uses a script to dial the Voice Mail Pilot number and connect the caller to the destination party’s voice mail box, releasing the attendant from the call. The Voice Mail Transfer script is configured in the Business Attendant Administrator application. (Refer to the Business Attendant Administration Guide for more information.)
To Transfer a Call to Voice Mail
If you are already connected to a call, use one of the following steps to transfer a call to a specific voice mail box.
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The Business Attendant System places the current call on hold, dials the desired voice mail box, and releases you from the call.
Making Conference Calls
The Conference command allows you to initiate a conference call with two other parties.
A conference call connects an attendant with two parties in one phone conversation. You can initiate a conference from a screened transfer call. This option is only available when the current loop is in a state where it can be conferenced or when a conference can be completed.
Note: In any of the methods described below, you can toggle your connection between the source and destination parties by clicking on the Source/Destination command button. (See “Switching Between Source and Destination Callers” on page 37 for more information.)
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