Page | NEC NDA-30103-004 instruction

CONTENTS	OpenWorX Business Attendant System User Guide

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Playing a Recorded Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Deleting Wave Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Troubleshooting Wave Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Appendix A - Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-93

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NDA-30103 Revision 4

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Contents

OpenWorX BUSINESS ATTENDANT SYSTEM USER GUIDENEC America, Inc NDA-30103-004 Revision November, Stock # LIABILITY DISCLAIMER TABLE OF CONTENTS Page Page Chapter 5 - Working With the Directory Page LIST OF FIGURES TitlePage Greeting group box LIST OF TABLES This Page Left Blank TABLES What is the Business Attendant System? What is the Business Attendant System?Chapter How This Guide is Organized Using This Guide Appendix A - Error Messages How This Guide is OrganizedChapter 4 - Configuring the User Options Chapter 1 - Introduction Using This Guide Document Conventions Procedures Keyboard Conventions Summary of Shortcut and Function Keys Business Attendant System Terminology Hold Time Source Screened TransferServer Port Transfer to Voice Mail About the Business Attendant Client Windows Chapter 2 Getting StartedOverview About the Business Attendant Client Windows Line Status Window MenusLine Menu Dial Call MenuAnswer Hold Cancel Help Menu Options MenuWindow Menu Change Password Figure 2-2Command Buttons Command ButtonsLoops Figure 2-3Loop Buttons Loop Queues Tab Queuesmore information Source and Destination Areas vacant level Figure 2-6Number Entered Field Number Entered FieldStatus Line Figure 2-7Status Line Directory Window MenusInternal/External Tabs Search Fields Line Status IndicatorCall Forward Indicator Line Status Group Box Options Menu Speed Dials WindowAbout Monitoring Speed Dials Speed Dial Buttons Running the Business Attendant Client Application Exiting theApplication Connecting to the Business Attendant Server If the Server Goes Down While You Are Logging In If the Server Goes Down While You Are Working Switching Between Source and Destination Callers Chapter 3 Processing CallsCanceling Transactions Releasing Calls Setting Do-not-disturb Processing Calls Using the Directory About Call Processing Making Calls To Make a Call Using the Speed DialsProcessing Calls Using the Speed Dials To Make a Call from the Line Status Window To Make a Call Using the Directory Answering Calls Placing a Call On Canceling TransactionsHolding Calls Hold Transfer Transferring CallsMaking a Blind a blind transfer To Make a Blind Transfer Using the Speed Dials To Make a Blind Transfer Using the Directory Making a Screened a screened transfer Making Conference Calls To Transfer a Call to Voice Mail To Place a Conference Call To Camp On a Releasing CallsCamping On To a Busy Line Busy Line Switching Between Source and Destination Callers To Switch Between Source and Destination CallersOverriding Calls About Orbit Numbers Parking CallsParking a Call Parked Call” on page 40 for more information To Park a Call To Join a Parked Call Joining a Callerwith a Parked Call paged party Retrieving a Parked CallTo Retrieve a Parked Call Timeout Forwarding Calls To Cancel Call Forwarding Setting Do-not-disturb To Set Do-not-disturb Canceling Do-not-disturb 4.Select Don’t allow incoming calls4.Select Allow incoming calls Working With Messages Creating a Message Figure 3-10New Message dialog box Press CTRL+R The Directory window displays 5.Do one of the following OpenWorX Business Attendant System User Guide Configuring the Window Display Options Chapter 4 Configuring the User OptionsConfiguring the Speed Dial Keys Setting the Health Check Server Interval Employee DB GeneralLine Window External Number DB Configuring the Speed Dial Keys Adding or Modifying a Speed Dial Number To Add or Modify a Speed Dial Using the Directory Press CTRL+P Deleting a Speed Dial Button Configuring the Window Display Options Setting the Window Display Options Setting the Health Check Server Interval Configuring Incoming Call Notification Selecting the Displayed Command Buttons Figure 4-7Command Buttons group box Figure 4-8Employee DB tab Figure 4-9External Number DB tab Figure 4-10DID DB tab 6. Click OK to save your changes 2.Do one of the following Changing Passwords Saving the Screen Layout OpenWorX Business Attendant System User Guide About the Directory Window Chapter 5 Working With the DirectoryAbout the Directory Window Displaying the Directory Sorting the Directory Displaying the Directory Sorting the Directory Changing the Default Sort Order Figure 5-2Default Sort field Adding a Directory Entry Adding an Internal Directory Entry Adding an External Directory Entry Name Account Department Company Address Modifying a Directory Entry Modifying an Internal Directory Entry Modifying an External Directory Entry Deleting a Directory Entry Deleting an Internal Directory Entry Deleting an External Directory Entry Wave File Naming Chapter 6 Using the Wave File Recording FeaturesAbout Wave File Recording Conventions Configuring Wave Files Settings Configuring Greetingsgreetings Stereo Mic/Speakers Phone Voice Channel Configuring Automatic Greetings Configuring Time-DependentGreetingsConfiguring Group Greetings Configuring Automatic Call Recording Enabling Call Recording2.Select the Record phone conversation check box Stereo Mic/Speakers Phone Voice Channel Configuring the Number of Calls Recorded Configuring the Notification Warning 2.Do one of the following Working with Greetings Recording a Greeting Click the Play button to play the wave file All day Morning Afternoon Working with Recorded Calls CTRL+F9 Playing a Recorded Call26. The Play Back dialog box displays Figure Deleting Wave Files Troubleshooting Wave Files Appendix A Error Messages BASQueueDB.mdb file BASQueueDB.mdb file, and Operation failed, Line is busy The local workstation is not a valid A Client was logged in when Page Error MessagesOpenWorX Business Attendant System User Guide NDA-30103Revision