OpenWorX Business Attendant System User Guide | Introduction |
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Hold Time
A timer setting that specifies the amount of time the Business Attendant System allows a caller to remain on hold before reminding the attendant that the caller is still on hold.
Link Destination Address
The IP address of the PBX running OAI.
Link Port
The port the Business Attendant Server uses to communicate with the PBX.
Link Source Address
Specifies the Ethernet card to use if more than one is installed.
Monitored Numbers
Used by the Business Attendant System to queue and route calls. The different types of monitored numbers and their purposes are:
•Hold Monitored Number
Number used within the system only for holding calls.
•Incoming Monitored Number
Number used to dial the Business Attendant System attendant internally.
•Priority Monitored Number
Number given to VIPs and emergency listings that routes these calls to the Priority queue.
•Vacant Monitored Number
Number used to route external calls that were placed to nonexistent stations to the specified queue.
Orbit Numbers
Comprise the pool of
Override
Allows the attendant to interrupt an ongoing call to conference with both parties in that call, or talk with one party while the other party is on hold.
Park Recall
A timer setting that specifies the amount of time the Business Attendant System allows a caller to remain parked waiting to be joined to another party before sending the call to the Park T.O. queue.
Parked Caller
A caller who has been put on hold in a global area while waiting for a paged party to respond by either dialing the announced
Prime Line
Corresponds with the physical phone used by an attendant to process calls.
Retrieved Parked Caller
A Retrieved Parked Caller is a parked caller who is connected to an attendant.
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