NEC NDA-30103-004 manual Retrieving a, To Retrieve a Parked Call

OpenWorX Business Attendant System User GuideProcessing Calls

Retrieving a	If the destination party does not respond to their page, you can retrieve the parked
Parked Call	caller to take a message or send them to another party.
	Note: You can access any caller parked in the system, not just those you parked.

Figure 3-5 Retrieve Parked Call window

The Retrieve Parked Call window (Figure 3-5)lists all parked callers. Each parked call record includes information entered by the attendant who parked the call, including the name of the parked caller, the name of the paged party, the orbit number that the paged destination party can dial to connect automatically to the parked caller, and the total time the caller has been parked at the time the window displays. If the parked caller abandoned by hanging up or disconnecting, the total time since the caller abandoned displays under the Abandoned column and the entry displays in red.

To Retrieve a Parked Call

Use the following steps to connect to the parked caller from the Line Status window.

1.Do one of the following:

•Click the Retrieve command button.

•Select Call > Retrieve parked call from the Line Status window.

•Press ALT+E.

•Press CTRL+F8.

The Retrieve Parked Call window displays (Figure 3-5).

2.Do one of the following:

•Select the desired parked caller and click OK.

•Double-click on the desired parked caller.

The Business Attendant System connects you to the parked caller and places the call in the first available loop.

NDA-30103 Revision 4 Page 41