NEC NDA-30103-004 manual Making a Screened, Transfer, a screened transfer

OpenWorX Business Attendant System User GuideProcessing Calls

Making a Screened	If you are already connected to a call, use any of the following methods to perform
Transfer	a screened transfer.
	Note: In any of the methods described below, you can toggle your connection between
	the source and destination parties by clicking on the Source/Dest command
	button. (See “Switching Between Source and Destination Callers” on page 37 for
	more information.)

To Make a Screened Transfer from the Line Status Window

Use the following steps to make a screened transfer from the Line Status window.

1. Enter the phone number of the person to whom you are transferring the call in the Number Entered field on the Line Status window.

2. Do one of the following:

• Select the Screen Xfer command button on the Line Status window.

• Select Call > Screened transfer from the Line Status window.

• Press ALT+S.

• Press F7.

• If the Directory window is open, right-click on the destination party in the Directory window and select Screen Transfer from the shortcut menu.

• If the Speed Dials are open, right-click the speed dial button that corresponds to the person to which the call is being transferred.and select Screen Transfer from the shortcut menu.

The Business Attendant System places the current call on hold and dials the party to whom the call is being transferred.

3.When the destination party answers that call, announce the transfer and release the call. (See “Releasing Calls” on page 36 for more information.) The two calls are connected, the loop button clears, and you are released from the call.

4.If the destination party doesn’t answer or is busy, cancel the transfer to rejoin the source party. (See “Canceling Transactions” on page 30 for more information.)

NDA-30103 Revision 4 Page 33