NEC NDA-30103-004 manual Queues Tab, more information

Getting StartedOpenWorX Business Attendant System User Guide

Queues Tab	The Queues tab contains the Queue buttons, the Loop buttons, the Source and
	Destination areas, and the Number Entered field. (See “Queues” on page 16 for
	more information.)
	Queues

Figure 2-4 Queue Buttons

The Queue buttons (Figure 2-4)show the current incoming calls according to their origination, such as Internal and CCSA. Each incoming call label is followed by the number of calls of this type waiting for the attendants. This number increases by one with every incoming call of its type and decreases by one every time an attendant answers one of this type or a caller abandons before the call is answered.

You can configure the Business Attendant Client workstation to sound a beep when an incoming call is placed in the queue. (See “Configuring the User Options” on page 51 for more information.)

Calls are placed in the queue in first-come, first-served order, but different queues are assigned different priorities, such as Priority or Me. To answer the next call, press the space bar. To answer a particular type of call, select the Queue Button or press the shortcut key for the desired queue. Table 2-2, “Queue Types and Shortcut Keys,” on page 16 describes each incoming call type and the shortcut key for each queue. Each call type is routed to the global attendant pool unless otherwise noted.

	Table 2-2 Queue Types and Shortcut Keys
Type	Description
Internal	Incoming from an internal source
External	Incoming from a central office switch
CCSA	Incoming call from the Common Control Switching
	Arrangement network
FX	Incoming call via a foreign exchange trunk
TIE	Incoming call from a remote station
WATS	Incoming call from across a Wide Area
	Telecommunications Service
Priority	Incoming call to a monitored number designated with a
	higher priority, given to select individuals
	Incoming call to the Parked Orbit number in response to a
Paged	page; a call is routed to this queue when the parked call has
	abandoned and is no longer waiting

Shortcut

Key

ALT+I

ALT+E

ALT+A

ALT+F

ALT+T

ALT+S

ALT+Y

ALT+G

Page 16 NDA-30103 Revision 4