NEC NDA-30103-004 manual Parking Calls, Parking a Call, About Orbit Numbers, information

Processing CallsOpenWorX Business Attendant System User Guide

4. When you are done, click the Release command button. The callers are left in a two-way call, the attendant workstation is released from the call, and the loop button display clears.

Parking Calls

	One of the more powerful features of the Business Attendant System is the ability
	to park calls. Call parking allows the attendant to place the call in a pool to wait for
	the destination caller, freeing the attendant to answer more calls. The destination
	party is then paged to notify them that they have a call, and they can retrieve the
	waiting call from any telephone by dialing the attendant or dialing a meet-me-
	paging orbit number to join the call automatically.
	There are three main commands relating to call parking in the Business Attendant
	System:
	Park
	Places a caller on an announcement trunk or a monitored number hearing music to
	wait for a paged party. (See “Parking a Call” on page 38 for more information.)
	Join With Parked Call
	Joins a parked caller to the current source caller. (See “Joining a Caller with a
	Parked Call” on page 40 for more information.)
	Retrieve Parked Call
	Connects the attendant to the parked caller if the destination caller or paged party
	doesn’t respond. (See “Retrieving a Parked Call” on page 41 for more
	information.)
	Refer to the following sections for more information about these commands.
Parking a Call	The Park command places a caller on an announcement trunk or a monitored
	number to wait for a party who has been paged to answer their call.
	To connect to the parked caller, the destination party can dial a “meet-me page”
	number to join the waiting call automatically or use the attendant to join the waiting
	call. (See “Joining a Caller with a Parked Call” on page 40 for more information.)
	The “meet-me page” numbers are configured in the Business Attendant
	Administrator application. Refer to the Business Attendant System Administration
	Guide for more information.
	About Orbit Numbers
	Orbit numbers specify the numbers that are announced in paging as the meet-me
	page numbers. When a call is parked to wait for a party, the Business Attendant
	System assigns an orbit number to that call.
	The orbit number assigned to the parked call displays in the bottom left corner of
	the Line Status window. The attendant announces this number to the paged party
	as the “meet-me page” number. The paged party then can dial this number to
	retrieve their call without attendant help.
	If no orbit numbers are available, then the paged party must call the attendant, who
	then joins the paged party to the waiting caller.

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