NEC NDA-30103-004 manual Configuring Automatic Call Recording, Enabling Call Recording

Using the Wave File Recording Features OpenWorX Business Attendant System User Guide

Configuring

Automatic Call

Recording

The Call Conversation group box (Figure 6-5)on the Wave Files tab (Figure 6-1 on page 78) contains the settings the Business Attendant System uses to enable attendants to record conversations.

Figure 6-5 Call Conversation group box

If automatic recording is selected, the Business Attendant System warns the attendant after the configured number of minutes that the conversation is being recorded. The attendant can then decide to continue or to stop recording. Since the wave files require a large amount of disk space, the attendant might want to stop recording after the warning displays.

Note: Please follow the FCC rules regarding the legality of recording telephone conversations before you start recording a phone conversation.

Before the Business Attendant System can record calls, call recording must be enabled and the input and output wave devices for recording and playing back call conversations must be configured. Additionally, the Call Conversation group box allows you to configure the number of calls that will be recorded automatically, and the length of time between recording reminders.

Enabling Call Recording

Before the Business Attendant System can record any call conversations, conversation recording must be enabled. Use the following steps to enable call recording.

1.From the Business Attendant Client Options dialog box (Figure 4-1 on page 52), select the Wave Files tab (Figure 6-1 on page 78).

2.Select the Record phone conversation check box.

3.Click OK to save this parameter and exit the Business Attendant Client Options dialog box.

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