NEC NDA-30103-004 manual

Contents

Main LIABILITY DISCLAIMER TABLE OF CONTENTS Page Page Page LIST OF FIGURES Page LIST OF TABLES Page Chapter 1 Introduction What is the Business Attendant System? How This Guide is Organized Using This Guide Document Conventions Procedures Keyboard Conventions Summary of Shortcut and Function Keys Business Attendant System Terminology Page Page Chapter 2 Getting Started About the Business Attendant Client Windows Line Status Window Menus Line Menu Call Menu Page Options Menu Window Menu Help Menu Commands Tab Command Buttons Loops Page Queues Tab Queues Source and Destination Areas Number Entered Field Status Line Directory Window Page Speed Dials Window About Monitoring Speed Dials Running the Business Attendant Client Application Logging In To the Application: Exiting the Application: Connecting to the Business Attendant Server If the Server Goes Down While You Are Logging In If the Server Goes Down While You Are Working Chapter 3 Processing Calls About Call Processing Processing Calls Using the Directory Processing Calls Using the Speed Dials Making Calls To Make a Call from the Line Status Window To Make a Call Using the Speed Dials To Make a Call Using the Directory Answering Calls Holding Calls Placing a Call On Hold Retrieving a Held Call Canceling Transactions To Cancel a Call Transferring Calls Making a Blind Transfer To Make a Blind Transfer from the Line Status Window To Make a Blind Transfer Using the Speed Dials To Make a Blind Transfer Using the Directory Making a Screened Transfer To Make a Screened Transfer from the Line Status Window Transferring a Call to Voice Mail To Transfer a Call to Voice Mail Making Conference Calls To Place a Conference Call Releasing Calls To Release a Call Camping On To a Busy Line To Camp On a Busy Line Switching Between Source and De stination Callers To Switch Between Source and Destination Callers Overriding Calls To Override a Call Parking Calls Parking a Call About Orbit Numbers To Park a Call Joining a Caller with a Parked Call To Join a Parked Call Retrieving a Parked Call To Retrieve a Parked Call Parked Call Timeout Forwarding Calls To Forward a Call To Cancel Call Forwarding Setting Do-not-disturb To S et Do-not-disturb Canceling Do-not-disturb Working With Messages Creating a Message Page Viewing Messages Page Page Chapter 4 Configuring the User Options About the Business Attendant Client Options Dialog Box Configuring the Speed Dial Keys Adding or Modifying a Speed Dial Number To Add or Modify a Speed Dial from the Line Status Window To Add or Modify a Speed Dial Using the Directory To Add or Modify a Speed Dial from the Speed Dials Window Deleting a Speed Dial Button To Delete a Speed Dial from the Line Status Window To Delete a Speed Dial from the Speed Dials Window Configuring the Window Display Options Setting the Window Display Options Setting the Health Check Server Interval Configuring Incoming Call Notification Selecting the Displayed Command Buttons Displaying the Call Source/Destination Information Page Page Configuring the Fields Displayed in the Directory Window Changing Passwords Saving the Screen Layout Page Chapter 5 Working With the Directory About the Directory Window Displaying the Directory Sorting the Directory Page Adding a Directory Entry Adding an Internal Directory Entry Adding an External Directory Entry Page Modifying a Directory Entry Modifying an Internal Directory Modifying an External Directory Deleting a Directory Entry Deleting an Internal Directory Page Chapter 6 Using the Wave File Recording Features About Wave File Recording Wave File Naming Conventions Configuring Wave Files Settings Configuring Greetings Setting Up Greeting Recording Wave File Input/Output Devices Page Configuring Automatic Greetings Configuring Time-Dependent Greetings Configuring Group Greetings Configuring Automatic Call Recording Enabling Call Recording Setting Up Call Recording Wave File Input/Output Devices Configuring the Number of Calls Recorded Configuring the Notification Warning Setting the Wave File Path Working with Greetings Recording a Greeting Page Page Working with Recorded Calls Recording a Call Playing a Recorded Call Deleting Wave Files Troubleshooting Wave Files Appendix A Error Messages