The photosensitive drum inside the print cartridge has probably been scratched. Install a new HP print cartridge. See Replace the print cartridge on page 40.
Gray background● Make sure that tray 1 is in place.
● Decrease the print density setting through the embedded Web server. This decreases the amount of background shading.
● Change the media to a lighter basis weight.
● Check the device environment. Very dry (low humidity) conditions can increase the amount of background shading.
● Install a new HP print cartridge. See Replace the print cartridge on page 40.
Toner smear● If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry,
● Check the media type and quality.
● Try installing a new HP print cartridge. See Replace the print cartridge on page 40.
● The fuser temperature might be too low. In your printer driver, make sure the appropriate media type is selected.
70 Chapter 7 Problem solving | ENWW |