● Make sure that the media is loaded correctly and the media guides are not too tight or too loose against the media stack.
● The input bin might be too full.
● Check the media type and quality.
Curl or wave● Check the media type and quality. Both high temperature and humidity cause media to curl.
● The media might have been in the input tray too long. Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.
● The fuser temperature might be too high. In your printer driver, make sure the appropriate media type is selected. If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media.
Wrinkles or creases● Make sure that media is loaded properly. See Supported paper and other media on page 21.
● Check the media type and quality.
● Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.
● For envelopes, this can be caused by air pockets inside the envelope. Remove the envelope, flatten the envelope, and try printing again.
● If large amounts of toner have scattered around the characters, the media might be resisting the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type. See Supported paper and other media on page 21.
● Turn over the stack of media in the tray. ● Use media designed for laser printers.
72 Chapter 7 Problem solving | ENWW |