Common Macintosh problems

Table 7-4Problems with Mac OS X

The printer driver is not listed in the Print Center or Printer Setup Utility.

Cause

Solution

 

 

The software might not have been installed or was installed incorrectly.

Make sure that the PM and PE plug-ins are in the following hard-drive folder: Library/Printers/hp/laserjet/<product_name>. If necessary, reinstall the software. See the Getting Started Guide.

The device name, IP address, or Rendezvous or Bonjour host name does not appear in the printer list in the Print Center or Printer Setup Utility.

Cause

Solution

 

 

The device might not be ready.

Make sure that the cables are connected correctly, the device is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The wrong connection type might be selected.

Make sure that USB, IP Printing, or Rendezvous or Bonjour is selected, depending on the type of connection that exists between the device and the computer.

The wrong device name, IP address, or Rendezvous or Bonjour host name is being used.

Print a configuration page to check the device name, IP address, or Rendezvous or Bonjour host name. Verify that the name, IP address, or Rendezvous or Bonjour host name on the configuration page matches the device name, IP address, or Rendezvous or Bonjour host name in the Print Center or Printer Setup Utility.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

 

 

The printer driver does not automatically set up your selected device in the Print Center or Printer Setup Utility.

Cause

Solution

 

 

The device might not be ready.

Make sure that the cables are connected correctly, the device is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The software might not have been installed or was installed incorrectly.

Make sure that the printer PPD is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ <lang>.lproj, where <lang> is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the Getting Started Guide.

The PostScript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard-drive folder: Library/

Printers/PPDs/Contents/Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the Getting Started Guide.

The device might not be ready.

Make sure that the cables are connected correctly, the device is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

 

 

ENWW

Common Macintosh problems 77