Printer software problems

Table 7-3Printer software problems

Problem

Solution

 

 

The printer icon is not visible in the Printer folder

● Reinstall the printer software. In the Windows task bar,

 

click Start, click Programs, click HP, click your printer,

 

and click Uninstall. Install the printer software from the

 

CD-ROM.

 

NOTE: Close any applications that are running. To

 

close an application that has an icon in the system tray,

 

right-click the icon, and select Close or Disable.

 

● Try plugging the USB cable into a different USB port on

 

the PC.

An error message was displayed during the software installation

●Reinstall the printer software. In the Windows task bar, click Start, click Programs, click HP, click your printer, and click Uninstall. Install the printer software from the CD-ROM.

NOTE: Close any applications that are running. To close an application that has an icon in the task bar, right- click the icon, and select Close or Disable.

●Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software.

 

● If necessary, run the Disk Defragmenter, and reinstall the

 

printer software.

 

 

The printer is in Ready mode, but nothing prints

● Print a Configuration page from the control panel of the

 

printer, and verify the printer functionality.

 

● Verify that all of the cables are properly seated and within

 

specifications. This includes the USB, network, and

 

power cables. Try a new cable.

 

 

76 Chapter 7 Problem solving

ENWW