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HP F2110, F2187, F2180 manual Troubleshooting tips, Communication problems over a USB connection

Models: F2140 F2180 F2120 F2110 F2187

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12 Troubleshooting

This section contains the following topics:

•Troubleshooting tips

•Hardware setup troubleshooting

•Software installation troubleshooting

•Print cartridge troubleshooting

•Print quality troubleshooting

•Print troubleshooting

•Copy troubleshooting

•Scan troubleshooting

•Errors

Troubleshooting

Troubleshooting tips

This section contains the following topics:

•Communication problems over a USB connection

•Information on paper

•Clear paper jams

•View the Readme file

Communication problems over a USB connection

If the HP All-in-One and computer are not communicating with each other, try the following:

•Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All- in-One is turned off. Make sure the power cord is firmly connected to the HP All-in- One and plugged into a power outlet. Press the On button to turn on the HP All-in- One.

•Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

Troubleshooting 77

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HP F2110, F2187, F2180, F2140, F2120 manual Troubleshooting tips, Communication problems over a USB connection

Contents

HP Deskjet F2100 All-in-One series Page Contents Use the scan features Use the copy featuresMaintain the HP All-in-One HP warranty and support TroubleshootingShop for printing supplies Technical information HP Deskjet F2100 All-in- One series Help Chapter Scan HP All-in-One overviewHP All-in-One at a glance CopyLabel Control panel buttonsLabel Icon Name and Description Status light overviewLabel Description Use the HP Photosmart software HP All-in-One overview Find more information Setup GuideFind more information How do I? How do I? Use printer sharing To enable printer sharing on a Windows computerConnection information Supported connection typesConnection information To load an original on the glass Load originals and load paperLoad originals Choose papers for printing and copyingHP Premium Inkjet Paper Recommended papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo PaperRecommended papers for printing only HP CD/DVD Tattoos Additional papers to avoid when copyingLoad paper Papers to avoidTo load full-size paper Load full-size paperLoad 10 x 15 cm 4 x 6 inch photo paper Related topics Load index cardsTo load index cards in the input tray Load envelopesTo load envelopes Load other types of paperHP Iron-On Transfers for printing only HP Inkjet labels for printing only Avoid paper jamsHP CD/DVD Tattoo labels for printing only Print from a software application Print from your computerTo print from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper sizeTo set the paper type for printing Set the paper type for printingChange the page orientation View the print resolutionTo view the print resolution Change the print speed or qualityChange the saturation, brightness, or color tone Scale the document sizePrinting shortcuts Change the default print settingsPreview your print job To delete a printing shortcut Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabPrint a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paperTo create custom CD/DVD labels Print using Maximum dpiCreate custom CD/DVD labels Off applies no HP real life technologies to the imagePrint on both sides To print in Maximum dpi modeTo print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderSet Mirror Image to On Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfersTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesTo print a poster Print a posterTo stop a print job from the HP All-in-One Stop a print jobPrint a Web To print a WebTo resume a print job from the computer Resume a print jobTo stop a print job from the computer To resume a print job from the control panelMake a copy Use the copy featuresSet the copy paper type To make a Fast copy Change copy speedMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo Copy a two-page black-and-white documentTo stop copying Stop copyingScan an original Use the scan featuresEdit a scanned image Edit a scanned preview imageTo scan to a computer Stop scanning Edit a scanned documentTo stop scanning Scan To clean the glass Clean the HP All-in-OneClean the exterior Clean the glassTo print a self-test report Clean the lid backingTo clean the lid backing Print a self-test reportWork with print cartridges Check the estimated ink levels Handle the print cartridgesChoose the right cartridge combination Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabTo replace the print cartridges Maintain the HP All-in-One Maintain the HP All-in-One Use ink-backup mode Exit ink-backup mode Ink-backup mode outputUse a photo print cartridge Print cartridge storage and handling Store the print cartridgesPrint cartridge protector Align the print cartridges To align newly installed print cartridges Clean the print cartridge contacts Clean the print cartridgesTo clean the print cartridge contacts To clean the area around the ink nozzles Clean the area around the ink nozzlesClean the print cartridges Remedy Remove ink from your skin and clothingOrder paper or other media Order print cartridges Shop for printing suppliesClick the Estimated Ink Levels tab Number for ordering Order other suppliesTroubleshooting tips TroubleshootingCommunication problems over a USB connection Information on paper To clear a paper jam from the rear door Hardware setup troubleshootingClear paper jams View the Readme fileSolution Troubleshooting common setup issuesHP All-in-One will not turn on Troubleshooting HP All-in-One does not print To start the installation from a Windows computer Software installation troubleshootingMinimum system checks screen appears Received a message that an unknown error has occurred Solution To retry the plug and playRed X appears on the USB connect prompt Registration screen does not appear Some of the buttons are missing in the HP Solution CenterTo uninstall from a Windows computer, method Uninstall and reinstall the softwareTo troubleshoot print cartridges Print cartridge troubleshootingTo check the ink levels from the HP Photosmart Software To print a self-test report Troubleshooting To replace the print cartridges Troubleshooting Troubleshooting Information on print cartridges Print and evaluate a self-test Print quality troubleshootingInk is not filling the text or graphics completely Ink is bleeding or smearingPrintouts or copies seem blurry or fuzzy Text edges are jaggedPaper is not picked up from the input tray Printouts or copies have vertical streaksPrintouts or copies are slanted or skewed Print troubleshootingEnvelopes print incorrectly HP All-in-One is not responding Borderless printing produces unexpected resultsCommunication problems over a USB connection HP All-in-One prints meaningless characters Click SettingsNothing happens when I try to print To check the printer driver statusPrint troubleshooting 103 Margins are not printing as expected Pages in my document came out in the wrong orderTo check your margin settings To preview the print layout Text or graphics are cut off at the edgeBlank page came out while printing Print troubleshooting 107 Nothing happens when I try to copy Copy troubleshootingPrintout appears enlarged on Parts of the original do not appear or are cut offBorderless copy has white space around the edges Printout is blankScan halts Scan troubleshootingScan fails Scanned image has incorrect page layout Scan fails because of insufficient computer memoryScanned image is blank Scanned image is incorrectly croppedScanned image shows dotted lines instead of text ErrorsText is incorrect or missing Flashing lights On light Firmware revision mismatch Device messagesScanner failure Mechanism errorFile messages Memory is fullGeneral user messages Out of disk space Paper messagesDisconnected No scan optionsPaper jam, misfeed or blocked carriage Cannot load paper from input trayInk is drying Out of paperHP All-in-One not found Power and connection messagesPaper mismatch Wrong paper widthCommunication test failed Two-way communication lost Improper shutdownLow on ink Print cartridge messagesNeed alignment or alignment failed Troubleshooting Align the print cartridges Print cartridge is faulty or not installed properly Printing in ink-backup modeSolution To resolve the problem Warranty HP warranty and supportAfter the phone support period Phone support period Placing a callPack the HP All-in-One To pack the HP All-in-One Technical information SpecificationsPaper use Material safety data sheetsPlastics HP inkjet supplies recycling program Recycling programEnergy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory noticesTechnical information