Red X appears on the USB connect prompt | HP F2180, F2187, F2140

Troubleshooting

Chapter 12

Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

A red X appears on the USB connect prompt

Cause: Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed.

Solution:

To retry the plug and play

1.Verify that the control panel overlay is firmly attached, unplug the HP All-in-One power cord, and then plug it in again.

2.Verify that the USB cable and power cord are plugged in.

3.Click Retry to retry the plug and play setup. If this does not work, continue to the next step.

4.Verify that the USB cable is set up properly as follows:

•Unplug the USB cable and plug it in again.

•Do not attach the USB cable to a keyboard or non-powered hub.

•Verify that the USB cable is 3 meters (9.8 feet) or less in length.

•If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.

5.Continue with the installation and restart the computer when prompted.

6.If you are using a Windows computer, open the HP Solution Center and check for the appropriate buttons for your device (such as Make Copies). If the buttons do not appear, remove the software and then reinstall it.

For more information, see: Uninstall and reinstall the software

I received a message that an unknown error has occurred

Cause: The source of the error is unknown.

84 Troubleshooting

Image 86

HP F2180, F2187, F2140, F2120, F2110 manual Red X appears on the USB connect prompt, Solution To retry the plug and play

Contents

HP Deskjet F2100 All-in-One series Page Contents Maintain the HP All-in-One Use the copy featuresUse the scan features Shop for printing supplies TroubleshootingHP warranty and support Technical information HP Deskjet F2100 All-in- One series Help Chapter Copy HP All-in-One overviewHP All-in-One at a glance Scan Control panel buttons Label Status light overview Label Icon Name and Description Label Description Use the HP Photosmart software HP All-in-One overview Setup Guide Find more information Find more information How do I? How do I? Supported connection types To enable printer sharing on a Windows computerConnection information Use printer sharing Connection information Choose papers for printing and copying Load originals and load paperLoad originals To load an original on the glass HP Premium Photo Paper Recommended papers for printing and copyingHP Premium Plus Photo Paper HP Premium Inkjet Paper Recommended papers for printing only Papers to avoid Additional papers to avoid when copyingLoad paper HP CD/DVD Tattoos Load full-size paper To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards Related topics Load envelopes To load index cards in the input tray HP Iron-On Transfers for printing only Load other types of paperTo load envelopes HP CD/DVD Tattoo labels for printing only Avoid paper jamsHP Inkjet labels for printing only To print from a software application Print from your computerPrint from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper size Set the paper type for printing To set the paper type for printing Change the print speed or quality View the print resolutionTo view the print resolution Change the page orientation Scale the document size Change the saturation, brightness, or color tone Preview your print job Change the default print settingsPrinting shortcuts Click the Printing Shortcuts tab Create printing shortcutsTo create a printing shortcut To delete a printing shortcut To print a borderless image Perform special print jobsPrint a borderless image Print a photo on photo paper To print a photo on photo paper Off applies no HP real life technologies to the image Print using Maximum dpiCreate custom CD/DVD labels To create custom CD/DVD labels To print on both sides To print in Maximum dpi modePrint on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies Set Mirror Image to On Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Print a poster To print a poster To print a Web Stop a print jobPrint a Web To stop a print job from the HP All-in-One To resume a print job from the control panel Resume a print jobTo stop a print job from the computer To resume a print job from the computer Set the copy paper type Use the copy featuresMake a copy Change copy speed To make a Fast copy Copy a two-page black-and-white document Make a 10 x 15 cm 4 x 6 inch borderless copy of a photo Stop copying To stop copying Use the scan features Scan an original To scan to a computer Edit a scanned preview imageEdit a scanned image To stop scanning Edit a scanned documentStop scanning Scan Clean the glass Clean the HP All-in-OneClean the exterior To clean the glass Print a self-test report Clean the lid backingTo clean the lid backing To print a self-test report Work with print cartridges Handle the print cartridges Check the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tab Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Choose the right cartridge combination To replace the print cartridges Maintain the HP All-in-One Maintain the HP All-in-One Use ink-backup mode Use a photo print cartridge Ink-backup mode outputExit ink-backup mode Print cartridge protector Store the print cartridgesPrint cartridge storage and handling Align the print cartridges To align newly installed print cartridges Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges Remove ink from your skin and clothing Remedy Click the Estimated Ink Levels tab Shop for printing suppliesOrder paper or other media Order print cartridges Order other supplies Number for ordering Communication problems over a USB connection TroubleshootingTroubleshooting tips Information on paper View the Readme file Hardware setup troubleshootingClear paper jams To clear a paper jam from the rear door HP All-in-One will not turn on Troubleshooting common setup issuesSolution Troubleshooting HP All-in-One does not print Minimum system checks screen appears Software installation troubleshootingTo start the installation from a Windows computer Red X appears on the USB connect prompt Solution To retry the plug and playReceived a message that an unknown error has occurred Some of the buttons are missing in the HP Solution Center Registration screen does not appear Uninstall and reinstall the software To uninstall from a Windows computer, method Print cartridge troubleshooting To troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To print a self-test report Troubleshooting To replace the print cartridges Troubleshooting Troubleshooting Information on print cartridges Print quality troubleshooting Print and evaluate a self-test Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printouts or copies seem blurry or fuzzy Printouts or copies have vertical streaks Paper is not picked up from the input tray Envelopes print incorrectly Print troubleshootingPrintouts or copies are slanted or skewed Borderless printing produces unexpected results HP All-in-One is not responding Communication problems over a USB connection To check the printer driver status Click SettingsNothing happens when I try to print HP All-in-One prints meaningless characters Print troubleshooting 103 Pages in my document came out in the wrong order Margins are not printing as expected To check your margin settings Blank page came out while printing Text or graphics are cut off at the edgeTo preview the print layout Print troubleshooting 107 Copy troubleshooting Nothing happens when I try to copy Parts of the original do not appear or are cut off Printout appears enlarged on Printout is blank Borderless copy has white space around the edges Scan fails Scan troubleshootingScan halts Scanned image is incorrectly cropped Scan fails because of insufficient computer memoryScanned image is blank Scanned image has incorrect page layout Text is incorrect or missing ErrorsScanned image shows dotted lines instead of text Flashing lights On light Device messages Firmware revision mismatch Memory is full Mechanism errorFile messages Scanner failure General user messages No scan options Paper messagesDisconnected Out of disk space Out of paper Cannot load paper from input trayInk is drying Paper jam, misfeed or blocked carriage Wrong paper width Power and connection messagesPaper mismatch HP All-in-One not found Communication test failed Improper shutdown Two-way communication lost Need alignment or alignment failed Print cartridge messagesLow on ink Troubleshooting Align the print cartridges Printing in ink-backup mode Print cartridge is faulty or not installed properly Solution To resolve the problem HP warranty and support Warranty Phone support period Placing a call After the phone support period Pack the HP All-in-One To pack the HP All-in-One Specifications Technical information Plastics Material safety data sheetsPaper use Energy consumption Recycling programHP inkjet supplies recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices FCC statement Technical information