13 HP warranty and support
This section contains the following topics:
•Warranty
•Support process
•Before you call HP customer support
•HP support by phone
•Additional warranty options
•Call HP Korea customer support
•Prepare the HP
•Pack the HP
Warranty
For more information about the warranty, see the printed documentation that came with the HP All-
Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the HP
2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for
•Fast access to qualified online support specialists
•Software and driver updates for the HP
•Valuable HP
•Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP
3.Call HP support. Support options and availability vary by device, country/region, and language.
Before you call HP customer support
Software programs from other companies might be included with the HP
If you need to contact HP support, do the following before you call:
1.Make sure that:
a. The HP
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2.Reset the HP
a. Turn off the HP
b. Unplug the power cord from the back of the HP
d. Turn on the HP
HP warranty and support
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