Device messages, Firmware revision mismatch | HP F2120, F2187, F2180

Chapter 12

Troubleshooting

(continued)

On light	Check	Check	Paper	Description	Solution
	Paper	Print	Type
	light	Cartridge	lights
		light
On	Blinking	Blinking	Both	The control panel	1.	Turn the HP All-
			blinking	overlay is not		in-One off.
				attached or is not	2.	Attach the control
				attached properly.		panel overlay
						using the
						instructions in the
						Setup Guide.
					3.	Turn the HP All-
						in-One back on.
Blinking	Blinking	Blinking	Both off	Scanner failure	Turn the HP All-in-
					One off, then on
					again.
					If the problem
					persists, contact HP
					customer support.

Blinking	Blinking	Blinking	Both	The HP All-in-One	1.	Turn the HP All-
			blinking	has a fatal error.		in-One off.
					2.	Unplug the power
						cord.
					3.	Wait a minute,
						then plug the
						power cord back
						in.
					4.	Turn the HP All-
						in-One back on.
					If the problem
					persists, contact HP
					Support.

Device messages

The following is a list of device-related error messages:

•Firmware revision mismatch

•Mechanism error

•Memory is full

•Scanner failure

Firmware revision mismatch

Cause: The revision number of the HP All-in-One firmware does not match the revision number of the software.

Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

116 Troubleshooting

Image 118

HP F2120, F2187, F2180, F2140, F2110 manual Device messages, Firmware revision mismatch

Contents

HP Deskjet F2100 All-in-One series Page Contents Use the scan features Use the copy featuresMaintain the HP All-in-One HP warranty and support TroubleshootingShop for printing supplies Technical information HP Deskjet F2100 All-in- One series Help Chapter Copy HP All-in-One overviewHP All-in-One at a glance Scan Control panel buttons Label Status light overview Label Icon Name and Description Label Description Use the HP Photosmart software HP All-in-One overview Setup Guide Find more information Find more information How do I? How do I? Supported connection types To enable printer sharing on a Windows computerConnection information Use printer sharing Connection information Choose papers for printing and copying Load originals and load paperLoad originals To load an original on the glass HP Premium Photo Paper Recommended papers for printing and copyingHP Premium Plus Photo Paper HP Premium Inkjet Paper Recommended papers for printing only Papers to avoid Additional papers to avoid when copyingLoad paper HP CD/DVD Tattoos Load full-size paper To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards Related topics Load envelopes To load index cards in the input tray To load envelopes Load other types of paperHP Iron-On Transfers for printing only HP Inkjet labels for printing only Avoid paper jamsHP CD/DVD Tattoo labels for printing only Print from a software application Print from your computerTo print from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper size Set the paper type for printing To set the paper type for printing Change the print speed or quality View the print resolutionTo view the print resolution Change the page orientation Scale the document size Change the saturation, brightness, or color tone Printing shortcuts Change the default print settingsPreview your print job Click the Printing Shortcuts tab Create printing shortcutsTo create a printing shortcut To delete a printing shortcut Print a borderless image Perform special print jobsTo print a borderless image Print a photo on photo paper To print a photo on photo paper Off applies no HP real life technologies to the image Print using Maximum dpiCreate custom CD/DVD labels To create custom CD/DVD labels Print on both sides To print in Maximum dpi modeTo print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies Set Mirror Image to On Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Print a poster To print a poster To print a Web Stop a print jobPrint a Web To stop a print job from the HP All-in-One To resume a print job from the control panel Resume a print jobTo stop a print job from the computer To resume a print job from the computer Make a copy Use the copy featuresSet the copy paper type Change copy speed To make a Fast copy Copy a two-page black-and-white document Make a 10 x 15 cm 4 x 6 inch borderless copy of a photo Stop copying To stop copying Use the scan features Scan an original Edit a scanned image Edit a scanned preview imageTo scan to a computer Stop scanning Edit a scanned documentTo stop scanning Scan Clean the glass Clean the HP All-in-OneClean the exterior To clean the glass Print a self-test report Clean the lid backingTo clean the lid backing To print a self-test report Work with print cartridges Handle the print cartridges Check the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tab Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Choose the right cartridge combination To replace the print cartridges Maintain the HP All-in-One Maintain the HP All-in-One Use ink-backup mode Exit ink-backup mode Ink-backup mode outputUse a photo print cartridge Print cartridge storage and handling Store the print cartridgesPrint cartridge protector Align the print cartridges To align newly installed print cartridges Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges Remove ink from your skin and clothing Remedy Order paper or other media Order print cartridges Shop for printing suppliesClick the Estimated Ink Levels tab Order other supplies Number for ordering Troubleshooting tips TroubleshootingCommunication problems over a USB connection Information on paper View the Readme file Hardware setup troubleshootingClear paper jams To clear a paper jam from the rear door Solution Troubleshooting common setup issuesHP All-in-One will not turn on Troubleshooting HP All-in-One does not print To start the installation from a Windows computer Software installation troubleshootingMinimum system checks screen appears Received a message that an unknown error has occurred Solution To retry the plug and playRed X appears on the USB connect prompt Some of the buttons are missing in the HP Solution Center Registration screen does not appear Uninstall and reinstall the software To uninstall from a Windows computer, method Print cartridge troubleshooting To troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To print a self-test report Troubleshooting To replace the print cartridges Troubleshooting Troubleshooting Information on print cartridges Print quality troubleshooting Print and evaluate a self-test Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printouts or copies seem blurry or fuzzy Printouts or copies have vertical streaks Paper is not picked up from the input tray Printouts or copies are slanted or skewed Print troubleshootingEnvelopes print incorrectly Borderless printing produces unexpected results HP All-in-One is not responding Communication problems over a USB connection To check the printer driver status Click SettingsNothing happens when I try to print HP All-in-One prints meaningless characters Print troubleshooting 103 Pages in my document came out in the wrong order Margins are not printing as expected To check your margin settings To preview the print layout Text or graphics are cut off at the edgeBlank page came out while printing Print troubleshooting 107 Copy troubleshooting Nothing happens when I try to copy Parts of the original do not appear or are cut off Printout appears enlarged on Printout is blank Borderless copy has white space around the edges Scan halts Scan troubleshootingScan fails Scanned image is incorrectly cropped Scan fails because of insufficient computer memoryScanned image is blank Scanned image has incorrect page layout Scanned image shows dotted lines instead of text ErrorsText is incorrect or missing Flashing lights On light Device messages Firmware revision mismatch Memory is full Mechanism errorFile messages Scanner failure General user messages No scan options Paper messagesDisconnected Out of disk space Out of paper Cannot load paper from input trayInk is drying Paper jam, misfeed or blocked carriage Wrong paper width Power and connection messagesPaper mismatch HP All-in-One not found Communication test failed Improper shutdown Two-way communication lost Low on ink Print cartridge messagesNeed alignment or alignment failed Troubleshooting Align the print cartridges Printing in ink-backup mode Print cartridge is faulty or not installed properly Solution To resolve the problem HP warranty and support Warranty Phone support period Placing a call After the phone support period Pack the HP All-in-One To pack the HP All-in-One Specifications Technical information Paper use Material safety data sheetsPlastics HP inkjet supplies recycling program Recycling programEnergy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices FCC statement Technical information