HP F2110, F2120, F2140, F2180, F2187 128

Troubleshooting

Chapter 12

To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For more information, see:

Align the print cartridges

Print cartridge is missing, incorrectly installed, or not intended for your device Cause: The print cartridge is missing.

Solution: One or both of the print cartridges is missing. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the contacts of the print cartridges.

NOTE: Your printer might be packaged with only a tri-color print cartridge. For better results, install a black print cartridge in addition to the tri-color print cartridge. You can print without a black print cartridge but doing so can cause the printer to print more slowly and printed colors to differ from those you would see if a black print cartridge and a tri-color print cartridge were installed.

Some models of the HP All-in-One do not support photo print cartridges.

To order print cartridges, go to www.hp.com. Choose your country/region, and then click Buy or Online Shopping.

For more information on print cartridges, see Print cartridge troubleshooting.

Cause: Protective tape is covering the print cartridges.

Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

126 Troubleshooting

Contents

Page Page Contents Maximum dpi Use the copy features Use the scan features Maintain the HP All-in-One 11 Shop for printing supplies 12 Troubleshooting 13 HP warranty and support 14 Technical information 1HP Deskjet F2100 All-in-One series Help series One-in-AllF2100 Deskjet HP 2 HP All-in-Oneoverview The HP All-in-Oneat a glance Control panel buttons Status light overview Description Plain Paper Type light Photo Paper Type light Light status What it means Use the HP Photosmart software Page 3 Find more information information more Find 4 How do I I? do How 5 Connection information Supported connection types Use printer sharing information Connection 6 Load originals and load paper Load originals Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Load paper Load full-sizepaper Load 10 x 15 cm (4 x 6 inch) photo paper Load index cards Load envelopes Load other types of paper Avoid paper jams 7 Print from your computer Print from a software application Make the HP All-in-Onethe default printer Change the print settings for the current job Set the paper size Set the paper type for printing View the print resolution Change the print speed or quality Change the page orientation Scale the document size Change the saturation, brightness, or color tone Preview your print job Change the default print settings Printing shortcuts Create printing shortcuts Perform special print jobs Print a borderless image Print a photo on photo paper Create custom CD/DVD labels Print using Maximum dpi Print on both sides of the page Print a multiple-pagedocument as a booklet Page Print multiple pages on a single sheet Print a multiple-pagedocument in reverse order Reverse an image for iron-ontransfers Print on transparencies Print a group of addresses on labels or envelopes Print a poster Print a Web page Stop a print job Resume a print job 8 Use the copy features Make a copy Set the copy paper type Change copy speed Copy a two-page black-and-whitedocument Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo Stop copying 9 Use the scan features Scan an original Edit a scanned preview image Edit a scanned image Edit a scanned document Stop scanning Page 10 Maintain the HP All-in-One Clean the HP All-in-One Clean the exterior Clean the glass Clean the lid backing Print a self-testreport Work with print cartridges Handle the print cartridges Check the estimated ink levels Replace the print cartridges To replace the print cartridges Buy Online Shopping Page Use ink-backupmode Use a photo print cartridge Store the print cartridges Align the print cartridges Page Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles Page Remove ink from your skin and clothing 11 Shop for printing supplies Order paper or other media Order print cartridges Order other supplies 12 Troubleshooting Troubleshooting tips Communication problems over a USB connection Information on paper Clear paper jams View the Readme file Hardware setup troubleshooting Troubleshooting common setup issues The HP All-in-Onewill not turn on Cause: Contact HP The HP All-in-Onedoes not print Software installation troubleshooting Details A red X appears on the USB connect prompt To retry the plug and play Retry Make Copies Some of the buttons are missing in the HP Solution Center The registration screen does not appear Product Registration The HP Digital Imaging Monitor does not appear in the system tray Uninstall and reinstall the software Print cartridge troubleshooting Page Page Page Page Page Page Information on print cartridges Print quality troubleshooting Ink is bleeding or smearing Solution: Ink is not filling the text or graphics completely The text edges are jagged The printout has a horizontal band of distortion near the bottom of the page High Resolution Printouts or copies seem blurry or fuzzy Printouts or copies have vertical streaks Paper is not picked up from the input tray Print troubleshooting Borderless printing produces unexpected results The HP All-in-Oneis not responding Status offline stop printing To check the printer driver status 2.Click Settings ready Page The pages in my document came out in the wrong order The margins are not printing as expected To check your margin settings Text or graphics are cut off at the edge of the page To preview the print layout Page Setup A blank page came out while printing Page Copy troubleshooting Parts of the original do not appear or are cut off The printout appears enlarged on the page The printout is blank A borderless copy has white space around the edges Scan troubleshooting Scan fails because of insufficient computer memory Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Text format is incorrect Errors Flashing lights Page Device messages File messages General user messages Paper messages Cannot load paper from input tray Ink is drying Out of paper Paper jam, misfeed or blocked carriage Power and connection messages Communication test failed Improper shutdown Two-waycommunication lost Print cartridge messages Page Page Printing in ink-backupmode Print cartridge is faulty or not installed properly To resolve the problem 13 HP warranty and support Warranty Support process Before you call HP customer support HP support by phone Additional warranty options Call HP Korea customer support Prepare the HP All-in-Onefor shipment Pack the HP All-in-One To pack the HP All-in-One 14 Technical information Specifications Environmental product stewardship program Recycling program HP inkjet supplies recycling program Energy consumption Technical information Page Regulatory notices