Align the print cartridges | HP F2120, F2187, F2180, F2140, F2110

Troubleshooting

Chapter 12

To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For more information, see:

Align the print cartridges

Print cartridge is missing, incorrectly installed, or not intended for your device Cause: The print cartridge is missing.

Solution: One or both of the print cartridges is missing. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the contacts of the print cartridges.

NOTE: Your printer might be packaged with only a tri-color print cartridge. For better results, install a black print cartridge in addition to the tri-color print cartridge. You can print without a black print cartridge but doing so can cause the printer to print more slowly and printed colors to differ from those you would see if a black print cartridge and a tri-color print cartridge were installed.

Some models of the HP All-in-One do not support photo print cartridges.

To order print cartridges, go to www.hp.com. Choose your country/region, and then click Buy or Online Shopping.

For more information on print cartridges, see Print cartridge troubleshooting.

Cause: Protective tape is covering the print cartridges.

Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

126 Troubleshooting

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HP F2120, F2187, F2180, F2140, F2110 manual Align the print cartridges

Contents

HP Deskjet F2100 All-in-One series Page Contents Maintain the HP All-in-One Use the copy featuresUse the scan features Shop for printing supplies TroubleshootingHP warranty and support Technical information HP Deskjet F2100 All-in- One series Help Chapter HP All-in-One overview HP All-in-One at a glanceCopy Scan Control panel buttons Label Status light overview Label Icon Name and Description Label Description Use the HP Photosmart software HP All-in-One overview Setup Guide Find more information Find more information How do I? How do I? To enable printer sharing on a Windows computer Connection informationSupported connection types Use printer sharing Connection information Load originals and load paper Load originalsChoose papers for printing and copying To load an original on the glass Recommended papers for printing and copying HP Premium Plus Photo PaperHP Premium Photo Paper HP Premium Inkjet Paper Recommended papers for printing only Additional papers to avoid when copying Load paperPapers to avoid HP CD/DVD Tattoos Load full-size paper To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards Related topics Load envelopes To load index cards in the input tray HP Iron-On Transfers for printing only Load other types of paperTo load envelopes HP CD/DVD Tattoo labels for printing only Avoid paper jamsHP Inkjet labels for printing only To print from a software application Print from your computerPrint from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper size Set the paper type for printing To set the paper type for printing View the print resolution To view the print resolutionChange the print speed or quality Change the page orientation Scale the document size Change the saturation, brightness, or color tone Preview your print job Change the default print settingsPrinting shortcuts Create printing shortcuts To create a printing shortcutClick the Printing Shortcuts tab To delete a printing shortcut To print a borderless image Perform special print jobsPrint a borderless image Print a photo on photo paper To print a photo on photo paper Print using Maximum dpi Create custom CD/DVD labelsOff applies no HP real life technologies to the image To create custom CD/DVD labels To print on both sides To print in Maximum dpi modePrint on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order Reverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers Set Mirror Image to On Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Print a poster To print a poster Stop a print job Print a WebTo print a Web To stop a print job from the HP All-in-One Resume a print job To stop a print job from the computerTo resume a print job from the control panel To resume a print job from the computer Set the copy paper type Use the copy featuresMake a copy Change copy speed To make a Fast copy Copy a two-page black-and-white document Make a 10 x 15 cm 4 x 6 inch borderless copy of a photo Stop copying To stop copying Use the scan features Scan an original To scan to a computer Edit a scanned preview imageEdit a scanned image To stop scanning Edit a scanned documentStop scanning Scan Clean the HP All-in-One Clean the exteriorClean the glass To clean the glass Clean the lid backing To clean the lid backingPrint a self-test report To print a self-test report Work with print cartridges Handle the print cartridges Check the estimated ink levels Replace the print cartridges To check the ink levels from the HP Photosmart SoftwarePrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combination To replace the print cartridges Maintain the HP All-in-One Maintain the HP All-in-One Use ink-backup mode Use a photo print cartridge Ink-backup mode outputExit ink-backup mode Print cartridge protector Store the print cartridgesPrint cartridge storage and handling Align the print cartridges To align newly installed print cartridges Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges Remove ink from your skin and clothing Remedy Click the Estimated Ink Levels tab Shop for printing suppliesOrder paper or other media Order print cartridges Order other supplies Number for ordering Communication problems over a USB connection TroubleshootingTroubleshooting tips Information on paper Hardware setup troubleshooting Clear paper jamsView the Readme file To clear a paper jam from the rear door HP All-in-One will not turn on Troubleshooting common setup issuesSolution Troubleshooting HP All-in-One does not print Minimum system checks screen appears Software installation troubleshootingTo start the installation from a Windows computer Red X appears on the USB connect prompt Solution To retry the plug and playReceived a message that an unknown error has occurred Some of the buttons are missing in the HP Solution Center Registration screen does not appear Uninstall and reinstall the software To uninstall from a Windows computer, method Print cartridge troubleshooting To troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To print a self-test report Troubleshooting To replace the print cartridges Troubleshooting Troubleshooting Information on print cartridges Print quality troubleshooting Print and evaluate a self-test Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printouts or copies seem blurry or fuzzy Printouts or copies have vertical streaks Paper is not picked up from the input tray Envelopes print incorrectly Print troubleshootingPrintouts or copies are slanted or skewed Borderless printing produces unexpected results HP All-in-One is not responding Communication problems over a USB connection Click Settings Nothing happens when I try to printTo check the printer driver status HP All-in-One prints meaningless characters Print troubleshooting 103 Pages in my document came out in the wrong order Margins are not printing as expected To check your margin settings Blank page came out while printing Text or graphics are cut off at the edgeTo preview the print layout Print troubleshooting 107 Copy troubleshooting Nothing happens when I try to copy Parts of the original do not appear or are cut off Printout appears enlarged on Printout is blank Borderless copy has white space around the edges Scan fails Scan troubleshootingScan halts Scan fails because of insufficient computer memory Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layout Text is incorrect or missing ErrorsScanned image shows dotted lines instead of text Flashing lights On light Device messages Firmware revision mismatch Mechanism error File messagesMemory is full Scanner failure General user messages Paper messages DisconnectedNo scan options Out of disk space Cannot load paper from input tray Ink is dryingOut of paper Paper jam, misfeed or blocked carriage Power and connection messages Paper mismatchWrong paper width HP All-in-One not found Communication test failed Improper shutdown Two-way communication lost Need alignment or alignment failed Print cartridge messagesLow on ink Troubleshooting Align the print cartridges Printing in ink-backup mode Print cartridge is faulty or not installed properly Solution To resolve the problem HP warranty and support Warranty Phone support period Placing a call After the phone support period Pack the HP All-in-One To pack the HP All-in-One Specifications Technical information Plastics Material safety data sheetsPaper use Energy consumption Recycling programHP inkjet supplies recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices FCC statement Technical information