Troubleshooting
Chapter 12
•Printouts or copies have vertical streaks
•Paper is not picked up from the input tray
•Printouts or copies are slanted or skewed
Ink is bleeding or smearing
Cause: The paper type is not suitable for the HP
Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP
Cause: The print cartridges need to be cleaned.
Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem, print a
For more information, see:
•Print cartridge troubleshooting
•Print a self-test report
Cause: The paper is too close to the print cartridge during printing.
Solution: If the paper is too close to the print cartridge during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope. Make sure the paper lays flat in the input tray and is not too wrinkled.
Ink is not filling the text or graphics completely
Cause: The print cartridges need to be cleaned or might be out of ink.
Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem, print a
For more information on print cartridges, see Print cartridge troubleshooting.
Cause: The copy or print paper type setting is incorrect.
96 Troubleshooting
