General user messages | HP F2187, F2180, F2140, F2120, F2110

Troubleshooting

Chapter 12

•Invalid file name

•Supported file types for the HP All-in-One

Error reading or writing the file

Cause: The HP All-in-One software could not open or save the file.

Solution: Check to see if you have the right folder and file name.

File not found

Cause: There is not enough available memory on your computer to create a print preview file.

Solution: Close some applications and try the task again.

File format not supported

Cause: The HP All-in-One software did not recognize or support the file format of the image you are trying to open or save. If the file extension indicates it is a supported file type, the file might be corrupted.

Solution: Open the file in another application, and save it in a format that the HP All- in-One software recognizes.

For more information, see:

Supported file types for the HP All-in-One

Invalid file name

Cause: The file name you entered is invalid.

Solution: Make sure that you are not using any invalid symbols in the file name.

Supported file types for the HP All-in-One

When you save a scanned image, the HP All-in-One software recognizes the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.

General user messages

The following is a list of messages related to common user errors:

•Cannot crop

•Disconnected

•No scan options

•Out of disk space

Cannot crop

Cause: The computer does not have enough memory.

118 Troubleshooting

Image 120

HP F2187, F2180, F2140, F2120, F2110 manual General user messages

Contents

HP Deskjet F2100 All-in-One series Page Contents Use the copy features Use the scan featuresMaintain the HP All-in-One Troubleshooting HP warranty and supportShop for printing supplies Technical information HP Deskjet F2100 All-in- One series Help Chapter HP All-in-One overview HP All-in-One at a glanceCopy Scan Control panel buttons Label Status light overview Label Icon Name and Description Label Description Use the HP Photosmart software HP All-in-One overview Setup Guide Find more information Find more information How do I? How do I? To enable printer sharing on a Windows computer Connection informationSupported connection types Use printer sharing Connection information Load originals and load paper Load originalsChoose papers for printing and copying To load an original on the glass Recommended papers for printing and copying HP Premium Plus Photo PaperHP Premium Photo Paper HP Premium Inkjet Paper Recommended papers for printing only Additional papers to avoid when copying Load paperPapers to avoid HP CD/DVD Tattoos Load full-size paper To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards Related topics Load envelopes To load index cards in the input tray Load other types of paper To load envelopesHP Iron-On Transfers for printing only Avoid paper jams HP Inkjet labels for printing onlyHP CD/DVD Tattoo labels for printing only Print from your computer Print from a software applicationTo print from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper size Set the paper type for printing To set the paper type for printing View the print resolution To view the print resolutionChange the print speed or quality Change the page orientation Scale the document size Change the saturation, brightness, or color tone Change the default print settings Printing shortcutsPreview your print job Create printing shortcuts To create a printing shortcutClick the Printing Shortcuts tab To delete a printing shortcut Perform special print jobs Print a borderless imageTo print a borderless image Print a photo on photo paper To print a photo on photo paper Print using Maximum dpi Create custom CD/DVD labelsOff applies no HP real life technologies to the image To create custom CD/DVD labels To print in Maximum dpi mode Print on both sidesTo print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order Reverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers Set Mirror Image to On Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Print a poster To print a poster Stop a print job Print a WebTo print a Web To stop a print job from the HP All-in-One Resume a print job To stop a print job from the computerTo resume a print job from the control panel To resume a print job from the computer Use the copy features Make a copySet the copy paper type Change copy speed To make a Fast copy Copy a two-page black-and-white document Make a 10 x 15 cm 4 x 6 inch borderless copy of a photo Stop copying To stop copying Use the scan features Scan an original Edit a scanned preview image Edit a scanned imageTo scan to a computer Edit a scanned document Stop scanningTo stop scanning Scan Clean the HP All-in-One Clean the exteriorClean the glass To clean the glass Clean the lid backing To clean the lid backingPrint a self-test report To print a self-test report Work with print cartridges Handle the print cartridges Check the estimated ink levels Replace the print cartridges To check the ink levels from the HP Photosmart SoftwarePrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combination To replace the print cartridges Maintain the HP All-in-One Maintain the HP All-in-One Use ink-backup mode Ink-backup mode output Exit ink-backup modeUse a photo print cartridge Store the print cartridges Print cartridge storage and handlingPrint cartridge protector Align the print cartridges To align newly installed print cartridges Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges Remove ink from your skin and clothing Remedy Shop for printing supplies Order paper or other media Order print cartridgesClick the Estimated Ink Levels tab Order other supplies Number for ordering Troubleshooting Troubleshooting tipsCommunication problems over a USB connection Information on paper Hardware setup troubleshooting Clear paper jamsView the Readme file To clear a paper jam from the rear door Troubleshooting common setup issues SolutionHP All-in-One will not turn on Troubleshooting HP All-in-One does not print Software installation troubleshooting To start the installation from a Windows computerMinimum system checks screen appears Solution To retry the plug and play Received a message that an unknown error has occurredRed X appears on the USB connect prompt Some of the buttons are missing in the HP Solution Center Registration screen does not appear Uninstall and reinstall the software To uninstall from a Windows computer, method Print cartridge troubleshooting To troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To print a self-test report Troubleshooting To replace the print cartridges Troubleshooting Troubleshooting Information on print cartridges Print quality troubleshooting Print and evaluate a self-test Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printouts or copies seem blurry or fuzzy Printouts or copies have vertical streaks Paper is not picked up from the input tray Print troubleshooting Printouts or copies are slanted or skewedEnvelopes print incorrectly Borderless printing produces unexpected results HP All-in-One is not responding Communication problems over a USB connection Click Settings Nothing happens when I try to printTo check the printer driver status HP All-in-One prints meaningless characters Print troubleshooting 103 Pages in my document came out in the wrong order Margins are not printing as expected To check your margin settings Text or graphics are cut off at the edge To preview the print layoutBlank page came out while printing Print troubleshooting 107 Copy troubleshooting Nothing happens when I try to copy Parts of the original do not appear or are cut off Printout appears enlarged on Printout is blank Borderless copy has white space around the edges Scan troubleshooting Scan haltsScan fails Scan fails because of insufficient computer memory Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layout Errors Scanned image shows dotted lines instead of textText is incorrect or missing Flashing lights On light Device messages Firmware revision mismatch Mechanism error File messagesMemory is full Scanner failure General user messages Paper messages DisconnectedNo scan options Out of disk space Cannot load paper from input tray Ink is dryingOut of paper Paper jam, misfeed or blocked carriage Power and connection messages Paper mismatchWrong paper width HP All-in-One not found Communication test failed Improper shutdown Two-way communication lost Print cartridge messages Low on inkNeed alignment or alignment failed Troubleshooting Align the print cartridges Printing in ink-backup mode Print cartridge is faulty or not installed properly Solution To resolve the problem HP warranty and support Warranty Phone support period Placing a call After the phone support period Pack the HP All-in-One To pack the HP All-in-One Specifications Technical information Material safety data sheets Paper usePlastics Recycling program HP inkjet supplies recycling programEnergy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices FCC statement Technical information