Troubleshooting

Chapter 12

•Invalid file name

•Supported file types for the HP All-in-One

Error reading or writing the file

Cause: The HP All-in-One software could not open or save the file.

Solution: Check to see if you have the right folder and file name.

File not found

Cause: There is not enough available memory on your computer to create a print preview file.

Solution: Close some applications and try the task again.

File format not supported

Cause: The HP All-in-One software did not recognize or support the file format of the image you are trying to open or save. If the file extension indicates it is a supported file type, the file might be corrupted.

Solution: Open the file in another application, and save it in a format that the HP All- in-One software recognizes.

For more information, see:

Supported file types for the HP All-in-One

Invalid file name

Cause: The file name you entered is invalid.

Solution: Make sure that you are not using any invalid symbols in the file name.

Supported file types for the HP All-in-One

When you save a scanned image, the HP All-in-One software recognizes the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.

General user messages

The following is a list of messages related to common user errors:

•Cannot crop

•Disconnected

•No scan options

•Out of disk space

Cannot crop

Cause: The computer does not have enough memory.

118 Troubleshooting