Lenovo 6435, 6438, 6437, 6436 manual 1962

Table 4. Abbreviated list of POST error codes (continued)

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Error code	Description	Action
1962	A hard disk drive does not contain	1. Make sure that a startable
	a valid boot sector.
			operating system is installed.
		2. Run the hard disk drive
			diagnostic tests.
		3.	Reseat the following
			components:
			a.	Hard disk drive
			b. Hard disk drive backplane
				cable or back plate cables
		4.	Replace the following
			components one at a time, in
			the order shown, restarting the
			server each time:
			a. (Hot-swap models) Hard
				disk drive cable
			b.	Hard disk drive
			c. Hard disk drive backplane
				or back plate
			d.	(Trained service technician
				only) System board
5962	Internal CD/DVD drive	1.	Run the Configuration/Setup
	configuration changed.
			Utility program and load the
	An expected CD or DVD drive was		default settings (see “Using the
			Configuration/Setup Utility
	not detected.
			program” on page 35).
		2.	Reseat the following
			components:
			a.	DVD drive cable
			b.	DVD drive
		3.	Replace the following
			components one at a time, in
			the order shown, restarting the
			server each time:
			a.	DVD drive cable
			b.	DVD drive
			c.	(Trained service technician
				only) System board

Chapter 5. Solving problems 41