Troubleshooting tables
Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. See the Hardware Maintenance Manual for more detailed troubleshooting information. If you cannot find a problem in these tables, run the diagnostic programs (see “Running the diagnostic programs” in the Hardware Maintenance Manual ).
If you have just added new software or a new optional device and the server is not working, complete the following steps before you use the troubleshooting tables:
1.Check the
2.Remove the software or device that you just added.
3.Run the diagnostic tests to determine whether the server is running correctly.
4.Reinstall the new software or new device.
CD or DVD drive problems
vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Symptom | Action | ||
|
|
| |
The CD or DVD drive is not | 1. | Make sure that: | |
recognized. | |||
| v All cables and jumpers are installed correctly. | ||
|
| ||
|
| v The signal cable and connector are not damaged and the connector pins are | |
|
| not bent. | |
|
| v All damaged parts are repaired or replaced. | |
|
| v The correct device driver is installed for the CD or DVD drive. | |
| 2. | Run the CD, | |
| 3. | Reseat the following components: | |
|
| a. CD or DVD drive | |
|
| b. CD or DVD interface board cable | |
| 4. | Replace the following components one at a time, in the order shown, restarting | |
|
| the server each time: | |
|
| a. CD or DVD drive | |
|
| b. CD or DVD drive interface board cable | |
|
| c. CD or DVD interface board | |
|
| d. (Trained service technician only) System board | |
|
|
| |
A CD or DVD is not working | 1. | Clean the CD or DVD. | |
correctly. | |||
2. | Run the CD or DVD drive diagnostic programs. | ||
| |||
| 3. | Reseat the CD or DVD drive. | |
| 4. | Replace the CD or DVD drive. | |
|
|
| |
Chapter 5. Solving problems 45
