Communication test failed | HP F2110, F2187, F2180, F2140, F2120

Chapter 12

Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below.

Troubleshooting

For more information, see:

Communication problems over a USB connection

Communication test failed

Cause: The HP All-in-One is turned off.

Solution: Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

Cause: The computer is not communicating with the HP All-in-One.

Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP All- in-One and the computer as shown below.

122 Troubleshooting

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HP F2110, F2187, F2180, F2140, F2120 manual Communication test failed

Contents

HP Deskjet F2100 All-in-One series Page Contents Use the scan features Use the copy featuresMaintain the HP All-in-One HP warranty and support TroubleshootingShop for printing supplies Technical information HP Deskjet F2100 All-in- One series Help Chapter HP All-in-One overview HP All-in-One at a glanceCopy Scan Control panel buttons Label Status light overview Label Icon Name and Description Label Description Use the HP Photosmart software HP All-in-One overview Setup Guide Find more information Find more information How do I? How do I? To enable printer sharing on a Windows computer Connection informationSupported connection types Use printer sharing Connection information Load originals and load paper Load originalsChoose papers for printing and copying To load an original on the glass Recommended papers for printing and copying HP Premium Plus Photo PaperHP Premium Photo Paper HP Premium Inkjet Paper Recommended papers for printing only Additional papers to avoid when copying Load paperPapers to avoid HP CD/DVD Tattoos Load full-size paper To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards Related topics Load envelopes To load index cards in the input tray To load envelopes Load other types of paperHP Iron-On Transfers for printing only HP Inkjet labels for printing only Avoid paper jamsHP CD/DVD Tattoo labels for printing only Print from a software application Print from your computerTo print from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper size Set the paper type for printing To set the paper type for printing View the print resolution To view the print resolutionChange the print speed or quality Change the page orientation Scale the document size Change the saturation, brightness, or color tone Printing shortcuts Change the default print settingsPreview your print job Create printing shortcuts To create a printing shortcutClick the Printing Shortcuts tab To delete a printing shortcut Print a borderless image Perform special print jobsTo print a borderless image Print a photo on photo paper To print a photo on photo paper Print using Maximum dpi Create custom CD/DVD labelsOff applies no HP real life technologies to the image To create custom CD/DVD labels Print on both sides To print in Maximum dpi modeTo print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order Reverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers Set Mirror Image to On Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Print a poster To print a poster Stop a print job Print a WebTo print a Web To stop a print job from the HP All-in-One Resume a print job To stop a print job from the computerTo resume a print job from the control panel To resume a print job from the computer Make a copy Use the copy featuresSet the copy paper type Change copy speed To make a Fast copy Copy a two-page black-and-white document Make a 10 x 15 cm 4 x 6 inch borderless copy of a photo Stop copying To stop copying Use the scan features Scan an original Edit a scanned image Edit a scanned preview imageTo scan to a computer Stop scanning Edit a scanned documentTo stop scanning Scan Clean the HP All-in-One Clean the exteriorClean the glass To clean the glass Clean the lid backing To clean the lid backingPrint a self-test report To print a self-test report Work with print cartridges Handle the print cartridges Check the estimated ink levels Replace the print cartridges To check the ink levels from the HP Photosmart SoftwarePrinter Toolbox appears Click the Estimated Ink Level tab Choose the right cartridge combination To replace the print cartridges Maintain the HP All-in-One Maintain the HP All-in-One Use ink-backup mode Exit ink-backup mode Ink-backup mode outputUse a photo print cartridge Print cartridge storage and handling Store the print cartridgesPrint cartridge protector Align the print cartridges To align newly installed print cartridges Clean the print cartridges Clean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges Remove ink from your skin and clothing Remedy Order paper or other media Order print cartridges Shop for printing suppliesClick the Estimated Ink Levels tab Order other supplies Number for ordering Troubleshooting tips TroubleshootingCommunication problems over a USB connection Information on paper Hardware setup troubleshooting Clear paper jamsView the Readme file To clear a paper jam from the rear door Solution Troubleshooting common setup issuesHP All-in-One will not turn on Troubleshooting HP All-in-One does not print To start the installation from a Windows computer Software installation troubleshootingMinimum system checks screen appears Received a message that an unknown error has occurred Solution To retry the plug and playRed X appears on the USB connect prompt Some of the buttons are missing in the HP Solution Center Registration screen does not appear Uninstall and reinstall the software To uninstall from a Windows computer, method Print cartridge troubleshooting To troubleshoot print cartridges To check the ink levels from the HP Photosmart Software To print a self-test report Troubleshooting To replace the print cartridges Troubleshooting Troubleshooting Information on print cartridges Print quality troubleshooting Print and evaluate a self-test Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printouts or copies seem blurry or fuzzy Printouts or copies have vertical streaks Paper is not picked up from the input tray Printouts or copies are slanted or skewed Print troubleshootingEnvelopes print incorrectly Borderless printing produces unexpected results HP All-in-One is not responding Communication problems over a USB connection Click Settings Nothing happens when I try to printTo check the printer driver status HP All-in-One prints meaningless characters Print troubleshooting 103 Pages in my document came out in the wrong order Margins are not printing as expected To check your margin settings To preview the print layout Text or graphics are cut off at the edgeBlank page came out while printing Print troubleshooting 107 Copy troubleshooting Nothing happens when I try to copy Parts of the original do not appear or are cut off Printout appears enlarged on Printout is blank Borderless copy has white space around the edges Scan halts Scan troubleshootingScan fails Scan fails because of insufficient computer memory Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layout Scanned image shows dotted lines instead of text ErrorsText is incorrect or missing Flashing lights On light Device messages Firmware revision mismatch Mechanism error File messagesMemory is full Scanner failure General user messages Paper messages DisconnectedNo scan options Out of disk space Cannot load paper from input tray Ink is dryingOut of paper Paper jam, misfeed or blocked carriage Power and connection messages Paper mismatchWrong paper width HP All-in-One not found Communication test failed Improper shutdown Two-way communication lost Low on ink Print cartridge messagesNeed alignment or alignment failed Troubleshooting Align the print cartridges Printing in ink-backup mode Print cartridge is faulty or not installed properly Solution To resolve the problem HP warranty and support Warranty Phone support period Placing a call After the phone support period Pack the HP All-in-One To pack the HP All-in-One Specifications Technical information Paper use Material safety data sheetsPlastics HP inkjet supplies recycling program Recycling programEnergy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices FCC statement Technical information