Caldera Paradise Series owner manual SPA Water Troubleshooting, Symptom Probable Cause Solutions

SPA WATER TROUBLESHOOTING

SYMPTOM	PROBABLE CAUSE	SOLUTIONS
Cloudy Water	• Inadequate filtration/dirty filter.	• Clean filter with a filter cleaner or degreaser.
	• Excessive oils/organic matter.	• Shock the spa with “RENEW”.
	• Improper sanitation.	• Increase sanitizer to recommended level.
	• High pH and/or high alkalinity.	• Adjust pH; add “SPA DOWN”.
	• Suspended particles/organic matter.	• Use clarifier.
	• Overused or old water.	• Drain the spa, clean and refill.
	• Ozone malfunction.	• Contact your Caldera dealer.
Water Odor	• Excessive organics/too many chloramines/	• Shock the spa with “RENEW”.
	bromamines - insufficient free available chlorine.
	• Improper sanitation.	• Increase sanitizer level to recommended level.
	• Low pH.	• Raise pH with “SPA UP”.
Chlorine Odor	• Too many chloramines-insufficient free available chlorine.	• Shock the spa with “RENEW”.
	• Low pH.	• Adjust pH; raise pH with “SPA UP”.
Musty Odor	• Bacterial or algae growth.	• Shock the spa . If problem is visible,
		draining and cleaning may be required.
Foaming	• Buildup of body oils, lotion and chemicals	• Add defoamer or drain and refill.
	resulting in soap or detergent.
	• Overused or old water.	• Drain and refill.
	• Excessive organics.	• Shock with “RENEW”.
Organic Buildup/Scum	• Body oils and dirt.	• Wipe off scum with a clean rag. Depending on
Ring Around The Tub		severity - drain spa, use a spa surface and tile
		cleaner to remove the scum, refill spa and
		adjust water.
	• Inadequate filtration.	• Clean filter with a filter cleaner or degreaser.
Algae	• High pH.	• Shock with “RENEW”; adjust pH.
	• Low free chlorine/bromine.	• Shock with “RENEW”; maintain sanitizer at
		recommended level.
Eye Irritation	• Low pH.	• Raise pH with “SPA UP”.
	• Insufficient free available chlorine/bromine.	• Shock with “RENEW”.
Skin Irritation/Rash	• Unsanitary/polluted water.	• Maintain recommended sanitizer residual at
		all times; super-chlorinate.
	• Chlorine/bromine level too high (above 5 ppm FAC).	• Allow chlorine/bromine level to drop below
		5ppm before using spa.
Stains	• pH or total alkalinity too low.	• Adjust pH and total alkalinity; use sequestering
		agent; drain and clean with appropriate product.
	• High iron or copper in water source.	• Use sequestering agent for metals; adjust water.
Scale	• Too much calcium dissolved in water-pH.	• Adjust total alkalinity and pH levels by adding
		the appropriate sodium bisulfate product; with
		concentrated scale deposits - drain the spa,
		scrub the scale off, refill the spa and balance the
		water.

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