Caldera Paradise Series owner manual SPA Troubleshooting, Pump motor will not function

SPA TROUBLESHOOTING

If your spa doesn’t seem to be working the way you believe it should, please review the “START-UP” and “OPERATION” instructions in this manual. If this doesn’t help you correct the problem, follow the appropriate instructions below. If the problem still is not resolved, call your Caldera dealer.

	SYMPTOM			PROBABLE CAUSE		SOLUTIONS
Nothing works, Blank LCD		•	Circuit breaker tripped or OFF.		•	Reset circuit breaker.
screen					•	Reset GFCI.
Pump motor will not function		•	Motor overload condition.		•	Let cool for 1 hour. Motor overload will reset
						automatically. If problem persists, contact your
						Caldera dealer.
		•	Control switch failure.		•	Disconnect spa and contact your Caldera dealer.
Noisy pump or Motor		•	Low water level.		•	Add water to normal level (1 inch above highest
						jet).
		•	Knife valves closed.		•	Open all knife valves.
Pump motor runs, but low or		•	Air control valve closed or blocked.		•	Open or clean air valve.
no water/jet pressure		•	Low water level.		•	Add water to normal level (1 inch above highest
						jet).
		•	Dirty filter cartridge.		•	Clean filter cartridge.
		•	Knife valves partially or fully closed.		•	Open all knife valves.
		•	Jet blocked.		•	Remove jet face eyeball and clean orifice.
		•	Clogged suction or skimmer basket.		•	Clean suction cover or skimmer basket.
	Priming the pump	Upon filling or refilling the spa, if a pump is operating and water is not flowing from any of its jets,
		the pump may not be properly primed. To correct, refer to the “Equipment Compartment” illustra-
		tion on page 13 and perform the following procedures:
			•	Turn off power to the spa at the breaker and remove the equipment compartment door.
			•	Loosen the union on the top of the pump to allow the air to escape. When water is present,
				hand-tighten the union.
			•	Turn power back on, activate the pump and check to make sure union is tight enough to keep it
				from leaking.

Spa not heating properly	•	Temperature set too low.
	•	Spa cover improperly positioned.
	•	Filter cycles too short in Economy mode.
	•	Dirty filter cartridge.

•Set control panel to a higher temperature.

•Align spa cover.

•Switch to standard mode and/or lengthen filter cycles.

•Clean filter cartridge.

Power Diverters are difficult	• Sand or grit inside valve.
to turn

•Clean and lubricate valve per instructions on page 12.

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