Consumer Warranty Conditions and Products Covered Exmark Mfg. Co. Inc. and its affiliate, Exmark Warranty Company, pursuant to an agreement between them, jointly warrant on the terms and conditions herein, that we will repair, replace or adjust any part on these products and found by us (in the exercise of our reasonable discretion) to be defective in factory materials or workmanship for a period of three years for residential usage of Exmark Quest turf equipment.
Residential usage means use of the product on the same lot as your home. Use at more than one location is considered commercial use, and the commercial use warranty detailed below would apply.
This warranty applies to Exmark Quest turf equipment sold in the U.S. or Canada. This warranty may only be assigned or transferred to a second (or third) owner by an authorized Exmark dealer. The warranty period commences upon the date of the original retail purchase.
| Warranty Exceptions | Warranty Period |
• Bags, Belts and Tires | 90 days |
• | Battery | 1 Year Prorated |
• | Engine* | 3-Year, 3rd Year Covered by Exmark |
*Please refer to the manufacturer’s warranty statement that is included in the literature packet. The manufacturer provides a 2 year warranty. Exmark Warranty Company extends coverage for warrantable engine items as defined by the manufacturer’s original warranty during the 3rd year of warranty.
This warranty only includes the cost of parts and labor. For the first warrantable service repair, Exmark will cover up to $45 for associated pick-up and delivery charges to and from any authorized Exmark Service Dealer. Additional transportation charges may apply, contact your Dealer for details.
Limited Warranty for Commercial Use Exmark Quest turf equipment used for commercial, institutional, or rental use are warranted against defects in materials or workmanship for a period of 30 days from the date of original purchase.
Warranty Exception | Warranty Period |
• Air Cooled Gas Engines | 90 days |
Items and Conditions Not Covered This warranty does not cover the following:
•Pickup and delivery charges to and from any authorized Exmark Service Dealer beyond first warrantable service.
•Any damage or deterioration due to normal use, wear and tear, or exposure.
•Cost of regular maintenance service or parts, such as filters, fuel, lubricants, tune-up parts, and adjustments.
•Any product or part which has been altered or misused or required replacement or repair due to normal wear, accidents, or lack of proper maintenance.
•Any repairs necessary due to use of parts, accessories or supplies, including gasoline, oil or lubricants, incompatible with the turf equipment or other than as recommended in the operator's manual or other operational instructions provided by Exmark.
There are no other express warranties except for engine and special emission system coverage.
All warranty work must be performed by an authorized Exmark Service Dealer using Exmark approved replacement parts.
Instructions for Obtaining Warranty Service
The product must be registered with original proof of purchase by an Exmark Service Dealer before obtaining any warranty service.
Contact any Exmark Service Dealer to arrange service at their dealership. To locate a dealer convenient to you, access our website at www.exmark.com. U.S. or Canada customers may also call 402-223-6375.
If for any reason you are dissatisfied with the Service Dealer’s analysis or with the assistance provided, contact us at:
Exmark Customer Service Department The Exmark Warranty Company 2101 Ashland Avenue
Beatrice, NE 68310 402-223-6375 or service@exmark.com
Owner’s Responsibilities
The Exmark turf equipment, including any defective part, must be returned to an authorized Exmark service dealer within the warranty period. This warranty extends only to turf equipment operated under normal conditions. You must read the operator’s manual. You must also properly service and maintain your Exmark product as described in the operator’s manual. Such routine maintenance, whether performed by a dealer or by you, is at your expense.
General Conditions
The sole liability of Exmark and Exmark Warranty Company with respect to this warranty shall be repair or replacement of defective components as set forth herein. Neither Exmark nor Exmark
Warranty Company shall be liable for any incidental or consequential loss or damage.
Such damages include but are not limited to:
•Expenses related to gasoline, oil or lubricants.
•Travel time, overtime, after hours time or other extraordinary repair charges or charges relating to repairs or replacements outside of normal business hours at the place of business of the authorized Exmark Service Dealer.
•Rental of like or similar replacement equipment during the period of any warranty, repair or replacement work.
•Any telephone or telegram charges or travel charges.
•Loss or damage to person or property other than that covered by the terms of this warranty.
•Any claims for lost revenue, lost profit or additional cost as a result of a claim of breach of warranty.
•Attorney's fees.
No Claim of breach of warranty shall be cause for cancellation or rescission of the contract of sale of any Exmark mower.
All implied warranties of merchantability (that the product is fit for ordinary use) and fitness for use (that the product is fit for a particular purpose) are limited to the duration of the express warranty.
Some states do not allow exclusions of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions and limitations may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
G4500-428
