On-Screen Manual > Scanning Guide > Troubleshooting > Installation Problems > The menu screen does not appear
when the Setup CD-ROM is inserted
The menu screen does not appear when the Setup CD-ROM is
inserted
Check 1: Make sure that the CD-ROM is inserted properly.
Reinsert the Setup CD-ROM.
Check 2: The auto start function for CD-ROMs may be disabled.
The CD-ROM may not start automatically for some reason. Double-click the Setup icon and start the
setup directly.
1. From the Start menu, select Computer.
(In Windows XP, select My Computer from the Start menu. In Windows 2000, double-click the My
Computer icon on the desktop.)
2. Double-click the CD-ROM drive icon, or right-click the CD-ROM drive icon and click
Open, then double-click MSETUP4.
Important
The CD-ROM drive may not be operating correctly if the CD-ROM drive icon does not appear.
Contact the manufacturer of the computer. Or, the Setup CD-ROM may be damaged. Contact the
customer center. (Refer to the printed manual: Quick Start Guide.)
Check 3: The Setup CD-ROM may be dusty or dirty. There may be
fingerprints on the CD-ROM.
Check 4: Gently dust or wipe off the dirt on the CD-ROM with a soft cloth.
Check 5: Gently wipe fingerprints and other smears from the CD-ROM with
a soft cloth or an eyeglass cleaner, being careful not to scratch the CD-
ROM.
Check 6: Remove dust and dirt from the CD-ROM drive with a blower brush
for a camera lens.
Important
Do not wipe the CD-ROM drive's sensor directly with a cloth or other materials. It could cause the
drive to malfunction and cease to read CD-ROMs.
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