Samsung GT-N5100 Troubleshooting

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Table of Contents

119Language and input

121Cloud

122Backup and reset

122Add account

122Motion

122S Pen

123Accessory

123Date and time

124Accessibility

125Developer options

126About device

Troubleshooting

Models

2About this manual
- 3Instructional icons
- Copyright
- 4Trademarks
5Table of Contents
- 6Media
- Application & media stores
- Utilities
- Travel & local
- Settings
- 7Troubleshooting
8Getting started
- Device layout
- 9Buttons
- 10Package contents
- 11Installing the SIM or USIM card
  - Removing the SIM or USIM card
- 12Charging the battery
  - 13Charging with the charger
    - Checking the battery charge status
  - 14Reducing the battery consumption
- 15Inserting a memory card
  - 16Removing the memory card
  - Formatting the memory card
- 17Turning the device on and off
- Holding the device
- 18Locking and unlocking the device
- Adjusting the volume
- Switching to silent mode
19Basics
- Indicator icons
- 20Using the touch screen
  - Finger gestures
    - Tapping
    - 21Dragging
    - Double-tapping
    - 22Flicking
    - Pinching
- 23Control motions
  - Rotating the screen
  - 24Sweeping
  - Covering
- 25Page Buddy
- Activating Multi Window
  - Using the Multi Window panel
- 26Using the S Pen
  - 27Opening a menu
  - Undoing the last action
  - 28Capturing screenshots
  - Launching Popup Note
  - 29Selecting text
  - Launching Quick Command
  - Selecting and capturing an image
- 30S Pen Air View
- 31Quick Command
  - Adding gesture commands
  - Using gesture commands
- 32Notifications
- 33Home screen
  - Changing the Home screen mode
  - Rearranging items
    - Adding an application icon
    - Adding an item
    - Moving an item
    - Removing an item
  - 34Rearranging panels
    - Adding a new panel
    - Moving a panel
    - Removing a panel
  - Setting wallpaper
- 35Using widgets
  - Adding widgets to the Home screen
  - Using the setting shortcut widget
- Using applications
  - Opening an application
  - Opening from recently-usedapplications
  - Closing an application
- 36Applications screen
  - Rearranging applications
  - Organising with folders
  - Installing applications
  - Uninstalling applications
  - Sharing applications
- 37Help
- Entering text
  - 38Changing the keyboard type
  - Using the Samsung keyboard
    - Entering uppercase
    - Changing language keyboards
    - Handwriting
  - Entering text by voice
  - Copying and pasting
- 39Connecting to a Wi-Finetwork
  - Turning Wi-Fion and off
  - Joining Wi-Finetworks
  - Adding Wi-Finetworks
  - Forgetting Wi-Finetworks
- 40Setting up accounts
  - Adding accounts
  - Removing accounts
- 41Transferring files
  - Connecting with Samsung Kies
  - Connecting with Windows Media Player
  - Connecting as a media device
- 42Securing the device
  - Setting a face unlock
  - 43Setting a face and voice unlock
  - Setting a pattern
  - Setting a PIN
  - Setting a password
  - Unlocking the device
- 44Upgrading the device
  - Upgrading with Samsung Kies
  - Upgrading over the air
45Communication
- Phone
  - Making calls
    - Making a call
    - Speed dial numbers
    - Number prediction
    - 46Finding contacts
    - Making an international call
    - During a call
    - 47Adding contacts
    - Viewing call logs
    - Fixed dialling number
    - Call barring
  - 48Receiving calls
    - Answering a call
    - Rejecting a call
    - Automatically rejecting calls from unwanted numbers
    - Missed calls
    - Call waiting
    - Call forwarding
  - 49Ending a call
  - Video calls
    - Making a video call
    - During a video call
    - 50Swapping images
- 51Contacts
  - Managing contacts
    - Creating a contact
    - Editing a contact
    - Deleting a contact
    - Setting a speed dial number
  - Searching for contacts
  - 52Importing and exporting contacts
    - Syncing with Google Contacts
    - Syncing with Samsung Contacts
    - Importing contacts
    - Exporting contacts
    - Sharing contacts
  - 53Favourite contacts
  - Contact groups
    - Adding contacts to a group
    - Managing groups
    - Sending a message or email to a group’s members
  - Business card
- 54Messaging
  - 55Sending messages
  - Sending scheduled messages
  - Viewing incoming messages
  - Listening to a voice message
- 56Email
  - Setting up email accounts
  - Reading messages
- 57Google Mail
- 59Talk
  - Public profile
  - Adding friends
  - Chatting with friends
  - Switching between chats
  - Deleting chat history
- 60Google+
- Messenger
- 61ChatON
62Web & network
- Internet
  - Viewing webpages
  - Opening a new page
  - Searching the web by voice
  - Bookmarks
  - History
  - Links
  - Sharing webpages
- 63Chrome
  - 64Syncing with other devices
- 65AllShare Cast
- 66AllShare Play
  - Sending files
  - Sharing files
  - Playing files on a remote device
  - Using the Group Play feature
  - Managing contents on a web storage server
- 67Group Play
  - Joining another Group Play
- 68Smart Remote
  - Connecting to a TV
  - Watching the personalised TV
  - Setting programme reminders
69Media
- Music Player
  - Playing music
    - Setting a song as ringtone
  - Creating playlists
  - Playing music by mood
- 70Camera
  - 71Taking photos
    - Taking a photo
    - Scene mode
    - 72Shooting mode
    - Panoramic photos
  - 73Taking videos
    - Taking a video
    - Recording mode
  - 74Zooming in and out
  - 75Configuring settings for Camera
  - 76Shortcuts
- 77Gallery
  - Viewing images
    - Zooming in and out
  - Playing videos
  - 78Editing images
  - Favourite images
  - 79Deleting images
  - Sharing images
  - Setting as wallpaper
  - Tagging faces
  - Using Tag Buddy
- 80Paper Artist
- 81Video Player
  - Deleting videos
  - Sharing videos
  - Using Popup Video player
- 82YouTube
  - 83Watching videos
  - Uploading videos
- 84Flipboard
85Application & media stores
- Play Store
- 86Samsung Apps
- Game Hub
- 87Music Hub
  - MY MUSIC
  - CATALOG
  - RADIO
- 88Play Books
- Play Movies
- Play Music
- 89Play Magazines
- Readers Hub
- Video Hub
- 90Learning Hub
91Utilities
- S Note
  - Selecting note templates
  - 92Composing notes
    - 93Inserting multimedia files or a voice recording
    - Using productivity tools
  - 94Browsing notes
    - Viewing a note
- 95aNote HD
- 96S Planner
  - Creating events or tasks
  - 97Syncing with Google Calendar
  - Changing calendar type
  - Searching for events
  - Deleting events
  - Sharing events
- 98Polaris Office
  - 99Creating documents
  - Reading documents
    - 100Presentation
    - Single slide view
    - Spreadsheet
    - Protect worksheet
    - Freeze frame
    - Recalculation
    - Sort
    - Filter
- 101Dropbox
- Alarm
  - Setting alarms
  - Stopping alarms
  - Deleting alarms
- 102World Clock
  - Creating clocks
  - Deleting clocks
- 103Calculator
- S Voice
- 104Google
  - Searching the device
  - Search scope
  - Google Now
- 105Voice Search
- My Files
- 106Downloads
107Travel & local
- Maps
  - Searching for locations
  - Getting directions for a destination
- 108Local
- 109Navigation
110Settings
- About Settings
- Wi-Fi
  - Setting Wi-Fisleep policy
  - Setting Network notification
  - Wi-FiDirect
- 111Data usage
- 112More settings
  - Flight mode
  - Mobile networks
  - Tethering and portable hotspot
  - VPN
  - Nearby devices
  - AllShare Cast
  - Kies via Wi-Fi
- 113Home screen mode
- Blocking mode
- 114Sound
- Display
- 115Storage
- 116Power saving mode
- Battery
- Application manager
- Location services
- 117Lock screen
- 118Security
- 119Language and input
  - Language
  - Default
  - Google voice typing
  - 120Samsung keyboard
  - Voice recogniser
  - Voice search
  - Text-to-speechoutput
  - Pointer speed
- 121Cloud
- 122Backup and reset
- Add account
- Motion
- 123Accessory
- Date and time
- 124Accessibility
- 125Developer options
- 126About device
127Troubleshooting
- Your device displays network or service error messages
- The touch screen responds slowly or improperly
- 128Your device freezes or has fatal errors
- Calls are being dropped
- Outgoing calls are not connected
- Incoming calls are not connected
- Others cannot hear you speaking on a call
- 129Audio quality is poor
- When dialling from contacts, the call is not connected
- The device beeps and the battery icon is empty
- The battery does not charge properly or the device turns off
- Your device is hot to the touch
- 130Error messages appear when launching the camera
- Error messages appear when opening music files
- Another Bluetooth device is not located
- 131A connection is not established when you connect the device to a computer
- A small gap appears around the outside of the device case