Samsung GT-N8020 Troubleshooting

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Table of Contents

109Sound

110Display

111Storage

111Power saving mode

111Battery

111Application manager

111Default applications

112Users

112Location

112Lock screen

113Security

115Language and input

117Cloud

117Backup and reset

117Add account

118Motion

118Voice control

119S Pen

119Accessories

119Date and time

120Accessibility

121About device

121Google Settings

Troubleshooting

Models

2About this manual
- 3Instructional icons
- Copyright
- 4Trademarks
5Table of Contents
- 6Media
- Application & media stores
- Utilities
- Travel & local
- Settings
- 7Troubleshooting
8Getting started
- Device layout
- 9Buttons
- 10Package contents
- 11Installing the SIM or USIM card
  - Removing the SIM or USIM card
- 12Charging the battery
  - 13Charging with the charger
    - Checking the battery charge status
  - 14Reducing the battery consumption
- 15Inserting a memory card
  - 16Removing the memory card
  - Formatting the memory card
- 17Replacing the S Pen nib
- 18Turning the device on and off
- Holding the device
- 19Locking and unlocking the device
- Adjusting the volume
- Switching to silent mode
20Basics
- Indicator icons
- 21Using the touch screen
  - Finger gestures
    - Tapping
    - 22Tapping and holding
    - Dragging
    - Double-tapping
    - 23Flicking
    - Pinching
- 24Control motions
  - Rotating the screen
  - 25Panning to browse
  - Panning to move
  - Tilting
- 26Using Multi window
  - Using a split screen Multi window
    - 27Launching applications in a Multi window
    - 28Creating a Multi window combination
- 29Using the S Pen
  - 30Opening a menu
  - Undoing the last action
  - 31Capturing screenshots
  - Launching Popup Note
  - 32Selecting text
  - Launching Quick Command
  - Selecting and capturing an image
- 33S Pen Air View
- 34Quick Command
  - Adding gesture commands
  - Using gesture commands
- 35Notifications
- 36Home screen
  - Rearranging items
    - Adding an application icon
    - Adding an item
    - Moving an item
    - Removing an item
  - 37Rearranging panels
    - Adding a new panel
    - Moving a panel
    - Removing a panel
  - Setting wallpaper
  - Using widgets
- 38Locked screen
- Applications screen
  - Rearranging applications
  - Organising with folders
  - Installing applications
  - Uninstalling applications
- 39Using applications
  - Opening an application
  - Opening from recently-usedapplications
  - Closing an application
- 40Help
- Entering text
  - Changing the keyboard type
    - Using the Samsung keyboard
    - Entering uppercase
    - Changing the keyboard type
    - Changing language keyboards
    - Handwriting
  - 41Entering text by voice
  - Copying and pasting
- 42Connecting to a Wi-Finetwork
  - Turning Wi-Fion and off
  - Joining Wi-Finetworks
  - Adding Wi-Finetworks
  - Forgetting Wi-Finetworks
- 43Setting up accounts
  - Adding accounts
  - Removing accounts
- Setting up user profiles
- 44Transferring files
  - Connecting with Samsung Kies
  - Connecting with Windows Media Player
  - Connecting as a media device
- 45Securing the device
  - Setting a pattern
  - Setting a PIN
  - Setting a password
  - Unlocking the device
- 46Upgrading the device
  - Upgrading with Samsung Kies
  - Upgrading over the air
47Communication
- Phone
  - Making calls
    - Making a call
    - Speed dial numbers
    - Number prediction
    - 48Finding contacts
    - Making an international call
    - During a call
    - Sending a message
    - Adding contacts
    - Viewing call logs
    - Fixed dialling number
    - Call barring
  - 49Receiving calls
    - Answering a call
    - Rejecting a call
    - Automatically rejecting calls from unwanted numbers
    - Missed calls
    - Call waiting
    - Call forwarding
  - 50Video calls
    - Making a video call
    - During a video call
    - Swapping images
  - 51Listening to a voice message
- 52Contacts
  - Managing contacts
    - Creating a contact
    - Editing a contact
    - Deleting a contact
    - Setting a speed dial number
  - Searching for contacts
  - 53Displaying contacts
  - Moving contacts
    - Moving contacts to Google
    - Moving contacts to Samsung
  - Importing and exporting contacts
    - Importing contacts
    - Exporting contacts
    - Sharing contacts
  - 54Favourite contacts
  - Contact groups
    - Creating a group
    - Adding contacts to a group
    - Managing groups
    - Deleting groups
    - Sending a message or email to a group’s members
  - Business card
- 55Messages
  - Sending messages
  - Sending scheduled messages
  - Viewing incoming messages
- 56Email
  - Setting up email accounts
  - 58Reading messages
- 59Google Mail
- 60Hangouts
- 61Google+
- Photos
62Web & network
- Internet
  - Viewing webpages
  - Opening a new page
  - Searching the web by voice
  - Bookmarks
  - History
  - Saved pages
  - Links
  - Sharing webpages
- 63Chrome
  - 64Syncing with other devices
- 65Screen Mirroring
- 66Samsung Link
  - Sending files
  - Sharing files
  - Playing files on a remote device
  - Managing contents on a web storage service
- 67Group Play
- 68Smart Remote
  - Setting the device as a remote control for a TV
  - Customising remote control settings
69Media
- Music
  - Playing music
    - Setting a song as ringtone or alarm tone
  - 70Creating playlists
  - Playing music by mood
- 71Camera
  - Taking photos
    - Taking a photo
    - 72Scene mode
    - Shooting mode
    - Panoramic photos
  - 73Taking videos
    - Taking a video
    - 74Recording mode
  - 75Zooming in and out
  - Configuring settings for Camera
    - 76Self-portrait
    - Self recording
    - Flash
    - Shooting mode
    - Recording mode
    - Effects
    - Focus mode
    - Auto focus
    - Macro
    - Timer
    - Resolution
    - ISO
    - Contextual filename
    - Voice control
    - Save as flipped
    - Image quality
    - Video quality
    - Storage
    - Reset
  - Shortcuts
- 77Gallery
  - Viewing images
    - Zooming in and out
    - Viewing images using the motion feature
  - 78Playing videos
  - Trimming segments of a video
  - Editing images
  - Favourite images
  - 79Deleting images
  - Sharing images
  - Setting as wallpaper
  - Tagging faces
  - Using Tag Buddy
- 80Paper Artist
- 81PS Touch
- Video
  - Deleting videos
  - Sharing videos
  - Using Popup Video player
- 82Video Editor
- 83YouTube
  - Watching videos
  - Uploading videos
84Application & media stores
- Play Store
- 85Samsung Apps
- S Suggest
- 86Game Hub
- Music Hub
- Play Books
- 87Play Movies
- Play Music
- Play Games
- 88Play Newsstand
- Video Hub
- Learning Hub
89Utilities
- S Note
  - Selecting note templates
  - 90Composing notes
    - 91Inserting multimedia files or a voice recording
    - Using productivity tools
  - 92Browsing notes
    - Viewing a note
- 93S Planner
  - Creating events or tasks
  - 94Syncing with Google Calendar
  - Handwriting in month view
  - Changing calendar type
  - Searching for events or tasks
  - Deleting events or tasks
  - Sharing events or tasks
- 95POLARIS Office
- Drive
- Dropbox
- 97Alarm
  - Setting alarms
  - Stopping alarms
  - Deleting alarms
- 98World Clock
  - Creating clocks
  - Deleting clocks
- Calculator
- S Voice
  - Using wake-upcommands on the locked screen
- 99Google
  - Searching the device
  - Search scope
  - Google Now
- 100Voice Search
- My Files
- 101Downloads
102Travel & local
- Maps
  - Searching for locations
  - Getting directions for a destination
103Settings
- About Settings
- Wi-Fi
  - Setting Wi-Fisleep policy
  - Setting Network notification
  - Wi-FiDirect
- 104Data usage
- 105More settings
  - Flight mode
  - Default messaging app
  - Printing
  - Mobile networks
  - Tethering and Mobile hotspot
  - VPN
  - Nearby devices
  - Screen Mirroring
- 106Blocking mode
- Hands-freemode
- 107Call
  - Call settings
  - 108Ringtone and sound settings
  - Video call settings
  - Voicemail
  - Internet call settings
- 109Sound
- 110Display
- 111Storage
- Power saving mode
- Battery
- Application manager
- Default applications
- 112Users
- Location
- Lock screen
- 113Security
  - 114SIM change alert
  - •Set up SIM card lock:
  - SIM card
  - Change
  - SIM PIN
  - Make passwords visible
  - Device administrators
  - Unknown sources
  - Verify apps
  - Storage type
  - Trusted credentials
- 115Language and input
  - Language
  - Default
  - Samsung keyboard
  - 116Google voice typing
  - Voice search
  - Text-to-speechoptions
  - Pointer speed
- 117Backup and reset
- Add account
- 118Motion
- Voice control
- 119Accessories
- Date and time
- 120Accessibility
- 121About device
- Google Settings
122Troubleshooting
- 123The touch screen responds slowly or improperly
- Your device freezes or has fatal errors
- Backup and reset
- Reset device
- Calls are not connected
- Others cannot hear you speaking on a call
- 124Sound echoes during a call
- The battery icon is empty
- The battery does not charge properly (For Samsung-approvedchargers)
- The battery depletes faster than when first purchased
- 125Your device is hot to the touch
- Error messages appear when launching the camera
- Photo quality is poorer than the preview
- Error messages appear when opening multimedia files
- 126Another Bluetooth device is not located
- A connection is not established when you connect the device to a computer
- Your device cannot find your current location
- 127Data stored on the device has been lost
- A small gap appears around the outside of the device case