| If Your TV Fails to Connect to the Internet |
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| Your TV may not be able to connect to the Internet because your ISP has permanently reg- |
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| istered the MAC address (a unique identifying number) of your PC or modem, which it then |
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| authenticates each time you connect to the Internet as a way of preventing unauthorized |
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| access. As your TV has a different MAC address, your ISP can not authenticate its MAC ad- |
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| dress, and your TV can not connect. |
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| To resolve this problem, ask your ISP about the procedures required to connect devices |
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| other than a PC (such as your TV) to the Internet. |
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◀ | If your Internet service provider requires an ID or password to connect to the Internet, your | ▶ |
TV may not be able to connect to the Internet. If this is the case, you must enter your ID or | ||
| password when connecting to the Internet. |
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| The internet connection may fail because of a firewall problem. If this is the case, contact |
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| your Internet service provider. |
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| If you cannot connect to the Internet even after you have followed the procedures of your |
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| Internet service provider, please contact Samsung Electronics. |
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