The problem | Try this! |
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| The compression of video content may cause picture distortions, especially in | ||
| fast moving pictures from sports programmes and action movies. | ||
The picture is distorted. | If the signal reception is weak or poor, screen distortion may be accompanied | ||
but it is not a malfunction. |
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| Mobile phones used close to the TV (within 1m) may cause noise in analogue | ||
| and digital channels. |
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| If you’re using a Component connection, make sure that the Component | ||
The colour is wrong or missing. | cables are connected to the correct jacks. Incorrect or loose connections may | ||
| cause colour problems or a blank screen. | ||
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| Go to the Picture menu and then adjust the Picture Mode, Brightness, | ||
| Sharpness, and Colour settings. |
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The colour is poor or the | See if Energy Saving Mode ( | Settings System Eco Solution | |
picture is not bright enough. | Energy Saving Mode) has been enabled. | ||
| Try resetting the picture. ( | Settings Picture Expert Settings | |
| Reset Picture) |
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There is a dotted line on the | Change Picture Size to 16:9 Standard. | ||
edge of the screen. | Change the cable or satellite box resolution. | ||
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The picture is black and white. | If you are using AV composite input, connect the video cable (yellow) to the | ||
One Connect's green component jack. | |||
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"" If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance.
"" If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
"" If the problem persists, check the signal strength or refer to the external device’s user manual.