I Can't Connect to the Internet
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
The problem | Try this! |
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The TV cannot connect to your | Make sure the TV has a network connection ( | Settings Network | |
network or apps (for Internet | Network Status). |
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compatible models only). | Contact your Internet service provider. |
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| Position your wireless router, modem router, or access point in a central | ||
| location. Avoid putting it in a corner. |
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| Use a wireless repeater to get an instant boost in your wireless signal | ||
| strength. |
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The wireless network signal is | Place the repeater halfway between your wireless router and your TV. | ||
The most common wireless technology, 802.11g | |||
too weak. | |||
| frequency of 2.4 GHz. This frequency is widely used by many cordless phones, | ||
| microwave ovens, baby monitors, garage doors, and other wireless devices. | ||
| Reduce interference by not using or turning off wireless devices that use the |
2.4GHz frequency. Instead, use devices that communicate via the 5.0 GHz frequency.
The wireless network | Confirm your wireless modem/router is on and connected to the Internet. | ||
connection failed. | |||
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| Check the network connection status ( | Settings Network Network | |
The software update over the | Status). |
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Internet has failed. | If the TV is not connected to a network, connect to a network. | ||
| The upgrade stops if you already have the latest software version. |