Samsung WW10H9600EW/EO Troubleshooting, Checkpoints

Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try the suggestions.

Problem	Action
	• Make sure the washing machine is plugged in.
The washing machine	• Make sure the door is properly closed.
won’t start.	• Make sure the water tap is open.
	• Tap Start again on the main screen.
Water supply is	• Open the water tap fully.
	• Make sure the water supply hose is not frozen.
insufficient, or no water
	• Make sure the water supply hose is not kinked or clogged.
is supplied.
	• Clean the filter on the water supply hose.
	• Make sure the washing machine is installed on a level floor. If the
The washing machine	floor is not level, use the levelling feet to adjust the level.
vibrates badly or makes	• Make sure that the shipping bolts are removed.
noise.	• Make sure the washing machine is not touching any other object.
	• Make sure the laundry load is balanced.
The washing machine	• Make sure the drain hose is straightened all the way to the drain
does not drain and/	system.
or spin.	• Make sure the debris filter is not clogged.
	• Tap Start to stop operating the washing machine.
The door won’t open.	• The door remains locked during the heating cycle of the Sanitize
	course.
	• It may take several seconds to disengage the locking mechanism.
The washing machine	• Check if the Auto Detergent and Auto Softener settings are
	properly specified.
produces lots of
	• Make sure you use the recommended types of detergent as
bubbles.
	appropriate.
	• Check the remaining amount of detergent and fabric softener to
I cannot apply	see if they are already up to the limit.
additional detergent.	• Make sure the Auto Dispense function is enabled, with both the
	Water Hardness and Concentration settings properly specified.

If a problem persists, contact a local Samsung service centre.

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TROUBLESHOOTING

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