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2nd Ave 2.5 Copyright, Disclaimer and Limitation of Liability

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Copyright

© 2003 Palm, Inc. All rights reserved. Graffiti, HotSync, MultiMail, the Palm logo, PalmModem, and

PalmO S are registered trademarks, and Palm, VersaMail, and Zire are trademarks of Palm, Inc. Palm, Inc.

uses the Bluetooth trademark under express license from Bluetooth SIG, Inc., U.S.A. All other brands are

trademarks or registered trademarks of their respective owners.

Disclaimer and Limitation of Liability

Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this handbook.

Palm assumes no responsibility for any loss or claims by third parties which may arise through the use of

this software. Palm, Inc. assumes no responsibility for any damage or loss caused by deletion of data as a

result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other

media to protect against data loss.

IMPORTANT Please read the End User Software License Agreement with this product before using the

accompanying software program(s). Using any part of the software indicates that you accept the terms of the

End User Software License Agreement.

PN: 407-4945A-US

Contents

Main Copyright Disclaimer and Limitation of Liability Contents Page Page Page About This Book Page CHAPTER 1 Getting Started with Palm VersaMail Personal E-mail Software Palm VersaMail application features Installing the VersaMail application To install the VersaMail application from the CD-ROM: To download and install the VersaMail application from the web: Synchronizing an existing username Upgrading a MultiMail or VersaMail database To upgrade an existing e-mail database for use with the VersaMail application: CHAPTER 2 Setting Up and Managing E-mail Accounts Account and connection types Network e-mail account prerequisites Page Using an ISP Using a corporate e-mail account VPNs Creating a network e-mail account To create a network e-mail account: Page Entering the account username and password To enter the account username and password: Entering the name of the outgoing and incoming mail server To enter mail server settings: Page Setting mail retrieval options for a POP or IMAP account To set mail retrieval server options for a POP or IMAP account: Setting outgoing mail options To set outgoing mail options: Adding a signature To add a personal signature: Setting advanced outgoing mail options To set advanced outgoing mail options: Testing your new account Creating a synchronize-only account To create a synchronize-only e-mail account: Entering the account username and password To enter the account username and password: Entering the name of the outgoing and incoming mail server To enter mail server settings: Setting mail retrieval options for a POP or IMAP account To set mail retrieval server options for a POP or IMAP account: Page Setting outgoing mail options To set outgoing mail options: Adding a signature To add a personal signature: Setting advanced outgoing mail options To set advanced outgoing mail options: Configuring your synchronize-only account Editing e-mail accounts To select the account to edit: To edit an account: Changing the account username and password To edit the account username and password: Editing the names of the outgoing and incoming mail servers To edit mail server settings: Editing mail retrieval options for a POP or IMAP account To edit mail retrieval server options for a POP or IMAP account: Page Editing outgoing mail options To edit outgoing mail options: Editing a signature To edit a personal signature: Editing advanced outgoing mail options To edit advanced outgoing mail options: Deleting an e-mail account To delete an account: Selecting a different service for a given e-mail account Page Page CHAPTER 3 Getting, Sending, and Managing E-mail Getting e-mail Choosing the e-mail account and displaying the Inbox To display an account and its Inbox: Getting e-mail by subject or getting the entire message To get e-mail messages: Page Auto get mail with notification Scheduling auto get mail To set up a scheduled auto get mail: Page Auto get notifications Setting notification options To set notification options: Making your handheld buzz or blink when you get new e-mail To make your handheld buzz or blink when you get new e-mail: Viewing and using the Reminders screen To view the Reminders screen: Auto get mail retries Resource issues with auto get mail Inbox icons in the VersaMail application Reading e-mail To read a message: Plain text and HTML e-mail To select whether to receive e-mail messages in HTML or in plain text format: Viewing other folders To view other folders: Managing display options in the folders list view To change the sort order: To select a one-line or two-line view: To display or hide a column in a folders list view: To change the font: To select colors for read and unread mail: To change the size of a column in the folders list view: To change the font of a composed message: Moving e-mail between folders To move one e-mail message: To move multiple e-mail messages: Page Creating and editing mail folders To create and edit e-mail folders: Creating and sending new e-mail To create a new e-mail message: Addressing a message by typing the address To enter the address: Page Addressing a message using Address Book To use an address from Address Book: Using Smart Addressing to address a message To use Smart Addressing to address a message: Turning Smart Addressing on or off To turn Smart Addressing on or off in VersaMail Preferences: Composing and sending e-mail To compose the rest of the e-mail and send it: Send retry To select automatic send retry: Send retry notifications Modifying messages in the Outbox Outbox icons in the VersaMail application Completing drafts Attaching a personal signature To create a personal signature: Forwarding e-mail To forward e-mail: Page Replying to e-mail To reply to an e-mail message that you are reading: To reply to an e-mail message from the folders list: Working with URLs Working with attachments Downloading attachments to your handheld To download an attachment: Page Downloading large attachments To download a single attachment that exceeds the maximum message size: To download multiple attachments whose total size exceeds the maximum message size: Saving attachments to an expansion card To save an attachment to an expansion card: Attaching files from a handheld application To attach a file from a handheld application: Attaching files from an expansion card To attach a file from an expansion card: Forwarding an attachment To forward a message with an attachment: Deleting messages To delete one or more messages: To delete messages before a certain date: Page Emptying the trash To empty the trash: To have the trash emptied automatically: Marking messages as read or unread To mark messages as read or unread: Page Setting preferences for getting and deleting e-mail To set e-mail preferences: Page Adding or updating an Address Book entry directly from a message To add a new Address Book entry: CHAPTER 4 Synchronizing E-mail Between the Handheld and the Desktop Configuring an account in HotSync Manager To start PalmVersaMail HotSync Conduit Setting synchronization options and account settings To configure an account and set the synchronization options: Page Page Page Page Page Page To set handheld synchronization settings: Page Page Account information screens To view the Account Overview screen: To view the Handheld Settings Overview screen: Palm VersaMailHotSync Conduit shortcuts Verifying handheld account settings before synchronizing accounts Configuring Microsoft Outlook To configure Microsoft Outlook: Configuring Microsoft Outlook Express To configure Outlook Express: Configuring Eudora Converting attached files To turn off attachment conversion plug-ins: Page Synchronizing an account To select which accounts are synchronized during a HotSync operation: Page Synchronizing multiple accounts Using SSL with the conduit CHAPTER 5 Going Beyond the Basics Managing mail filters Creating mail filters To create a filter: Page Turning filters on and off To turn a filter on or off: Editing or deleting a filter To edit or delete a filter: Setting network and connection preferences Setting network preferences To select or create a service: Entering a username To enter a username: Entering a password To enter a password: Selecting a connection To select a connection: Adding telephone settings To enter your server phone number: Entering a prefix To enter a prefix: Disabling call waiting To disable call waiting: Using a calling card To use a calling card: Setting a service as the default connection for your handh eld Setting connection preferences Editing connections To edit the IR-to-phone connection: Page Managing mail settings To select the account whose settings you want to manage: To change the protocol type: To change your username or password: To set a default service for this account (different from the default service for your handheld): To change e-mail address/mail server settings: To change incoming mail server settings: To set additional incoming mail options: To set outgoing mail server (SMTP) settings: To set additional outgoing mail options: Adding APOP to an account To edit an account and add APOP: Adding ESMTP to an account To edit an account and add ESMTP: Setting advanced account preferences To set advanced account preferences: Page Cutting and copying text from an e-mail message for use in other applications To copy and paste text from an e-mail message: To paste the text elsewhere in the VersaMail application or in another application: To cut/copy and paste text from within a Word document: Using the command bar To access the command bar on your handheld: Changing e-mail header details (Subj field). To switch between short header and full header view: Backing up mail databases To back up the e-mail database: Wireless IMAP folder synchronization To wirelessly synchronize handheld/mail server IMAP folders during a Get Mail operation: To wirelessly synchronize handheld/mail server IMAP folders from the Options menu: Using Secure Sockets Layer (SSL) To send messages so that they appear to have been sent over a secure connection: APPENDIX A Five-way Navigation in P alm VersaMail Personal E-mail Software Page To read and delete a message: Page Page To use a keyboard shortcut: APPENDIX C Frequently Asked Questions Page Index A B C D E F G H I K L M N O P R S T U V