Gateway Installation and Support Guide

Troubleshooting

Diagnosing Connection Problems

This section describes some connection problems you may encounter with your local network and provides suggestions for solving those problems. If the problem you are having is not covered here or in the 2Wire online Help system, or if the suggestions provided do not solve the problem, contact your service provider’s Technical Support.

For more detailed information on the gateway indicator and status lights, see Appendix B of this guide.

The POWER indicator light is off

If the POWER indicator light is off, the gateway is not getting power:

1.Check to see if the power cable is plugged into the power outlet or power strip.

2.If the power cable is plugged into a power strip, make sure the power strip is turned on.

3.Make sure the power cord is correctly and securely connected into the gateway.

Note: If the POWER indicator light is red (signifying a system error), or does not light after performing the steps above, contact Technical Support.

The BROADBAND LINK indicator light is red

If the BROADBAND LINK indicator light is red, the gateway has not established a connection to your broadband service provider:

1.Verify that the phone cable is properly connected to the PHONE LINE port on the gateway.

2.Verify that you have configured the gateway with the correct settings (for example, username and password) provided by your service provider.

3.Verify that your DSL service is activated by calling your service provider.

The BROADBAND LINK indicator light is orange

If the BROADBAND LINK indicator light is orange, the gateway is not properly configured. Re-install the software and verify that the correct username and password are being used.

The LOCAL NETWORK indicator light is off

If your networked computers are powered on and the LOCAL NETWORK indicator light is off, the gateway may not have been connected correctly. Verify that all cables are properly connected and reboot the computer.

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2Wire 1700HW, 1800HG, 1701HG manual Troubleshooting, Diagnosing Connection Problems

1700HW, 1800HG, 1701HG specifications

The 2Wire 1701HG, 1800HG, and 1700HW are modem/router devices that were popular in the early days of DSL (Digital Subscriber Line) technology. These devices provided users with a reliable and efficient way to establish internet connections from their homes or offices, allowing multiple devices to access the internet simultaneously.

The 2Wire 1701HG is a DSL modem that features built-in wireless capabilities, providing an array of functionalities for home networking. It supports ADSL and ADSL2+ standards, enabling faster internet speeds and improved performance over conventional DSL. One of its standout features is the ability to connect multiple devices, both wired and wirelessly, without compromising the bandwidth. The integrated firewall and security features help protect the network from unauthorized access, enhancing the overall user experience.

Similarly, the 2Wire 1800HG is designed for higher performance needs. This model supports ADSL2+ as well and is equipped with four Ethernet ports for direct connections to devices like computers and printers. It includes advanced routing features, making it suitable for small offices or home environments where multiple users may be streaming videos, gaming, or working simultaneously. The hardware is designed to handle higher data loads efficiently, ensuring a stable internet connection even under demanding usage.

The 2Wire 1700HW takes a different approach by offering a more robust solution. It supports both the basic DSL connection and wireless connectivity options, making it versatile for various networking needs. Designed for users who require extensive coverage, the 1700HW features multiple antennas to enhance wireless range and signal strength, ensuring better connectivity in larger homes or offices.

All these devices operate on the latest technologies available during their time, such as QoS (Quality of Service) to manage bandwidth allocation, ensuring priority for important applications like video streaming or VoIP. Additionally, they come with user-friendly web interfaces for easy setup and management, making it accessible even for users with minimal technical expertise.

Overall, the 2Wire 1701HG, 1800HG, and 1700HW remain noteworthy for their contributions to home networking technology, providing reliable, high-speed internet access and a range of features that laid the groundwork for future innovations in the field.