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PROBLEM SOLVING
If you suspect a problem, carry out these steps before contacting your supplier:
Check that the Interconnect Module is correctly installed in the Switch.
When you insert the Module into the Switch, push the Module in until the Module’s back plate is in full contact with the Switch’s chassis. Secure the Module to the Switch by tightening the three captive screws fully with a screwdriver. If an error is indicated during the Power On Self Test, check that the module has been correctly inserted.
Check that the Interconnect cabling is correctly connected and secured.
Check that the Switch, into which the Interconnect | . |
Module is fitted, is |
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Check that the correct management software is being used on the Switch.
If the Module Status LED on the front of the Switch is flashing yellow, the Module is installed but not supported by the Switch. The Switch will continue to operate normally but you must upgrade the management software on the Switch for it to recognize and support the Module and enable the Module’s ports. You can download the latest version of the management software from the 3Com website at: http://support.3com.com
Alternatively, if you received a
TECHNICAL SUPPORT
If you require assistance, contact your Network Supplier first. If you require further assistance, the following options are available for technical support:
Online Technical Services
3Com offers worldwide product support 24 hours a day, 7 days a week, through the following online systems:
Check the 3Com knowledgebase at http://knowledgebase.3com.com
Browse the 3Com web site on http://www.3com.com
Telephone Support
Please have your product model name, part number, hardware revision number and serial number along with all relevant details of the problem to hand before calling your Network Supplier or 3Com on the numbers below.
Country | Telephone Number | Country | Telephone Number | Country | Telephone Number |
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Asia, Pacific Rim |
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Australia | 1 800 678 515 | Malaysia | 1800 801 777 | Singapore | 800 6161 463 |
Hong Kong | 800 933 486 | New Zealand | 0800 446 398 | S. Korea | 00798 611 2230 or |
India | +61 2 9424 5179 or | Pakistan | +61 2 9937 5083 |
| 02 3455 6455 |
| 000800 650 1111 | Philippines | 1235 61 266 2602 or | Taiwan | 00801 611 261 |
Indonesia | 001 803 61009 |
| 1800 1 888 9469 | Thailand | 001 800 611 2000 |
Japan | 00531 616 439 or | P.R. of China | 10800 61 00137 or |
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| 021 6350 1590 or |
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Europe, Middle East and Africa |
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From anywhere in these | +44 (0)1442 435529 phone |
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regions, call: |
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From the following countries, you may use the numbers shown:
Austria | 01 7956 7124 | Hungary | 06800 14466 | Poland | 00800 441 1357 |
Belgium | 070 700 770 | Ireland | 1800 509359 | Portugal | 707 200 123 |
Denmark | 7010 7289 | Israel | 1800 943 2632 | South Africa | 0800 991196 |
Finland | 01080 2783 | Italy | 199 161346 | Spain | 9 021 60455 |
France | 0825 809 622 | Luxembourg | 800 29880 | Sweden | 07711 14453 |
Germany | 01805 404 747 | Netherlands | 0900 777 7737 | Switzerland | 08488 50112 |
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| Norway | 815 33 047 | U.K. | 0870 241 3901 |
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Latin America |
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From the Caribbean, Central and South America, call: |
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Antigua | 1 800 988 2112 | Colombia | AT&T +800 998 2112 | Nicaragua | AT&T +800 998 2112 |
Argentina | 0 810 444 3COM | Costa Rica | AT&T +800 998 2112 | Panama | AT&T +800 998 2112 |
Aruba | 1 800 998 2112 | Curacao | 1 800 998 2112 | Paraguay | 54 11 4894 1888 |
Bahamas | 1 800 998 2112 | Ecuador | AT&T +800 998 2112 | Peru | AT&T +800 998 2112 |
Barbados | 1 800 998 2112 | Dominican Republic | AT&T +800 998 2112 | Puerto Rico | 1 800 998 2112 |
Belize | 52 5 201 0010 | Guatemala | AT&T +800 998 2112 | Salvador | AT&T +800 998 2112 |
Bermuda | 1 800 998 2112 | Haiti | 57 1 657 0888 | Trinidad and Tobago | 1 800 998 2112 |
Bonaire | 1 800 998 2112 | Honduras | AT&T +800 998 2112 | Uruguay | AT&T +800 998 2112 |
Brazil | 0800 13 3COM | Jamiaca | 1 800 998 2112 | Venezuela | AT&T +800 998 2112 |
Cayman | 1 800 998 2112 | Martinique | 571 657 0888 | Virgin Islands | 57 1 657 0888 |
Chile | AT&T +800 998 2112 | Mexico | 01 800 849CARE |
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North America | 1 800 876 3266 |
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