C-2 APPENDIX C: TECHNICAL SUPPORT
Access by Analog Modem
To reach the service by modem, set your modem to
8 data bits, no parity, and 1 stop bit. Call the
telephone number nearest you:
Access by Digital Modem
ISDN users can dial in to the 3Com BBS using a digital
modem for fast access up to 56 Kbps. To access the
3Com BBS using ISDN, use the following number:
1 408 654 2703
3ComFacts Automated Fax Service
The 3ComFacts automated fax service provides
technical articles, diagrams, and troubleshooting
instructions on 3Com products 24 hours a day, 7 days
a week.
Call 3ComFacts using your Touch-Tone telephone:
1 408 727 7021
Support from Your Network SupplierIf additional assistance is required, contact your
network supplier. Many suppliers are authorized
3Com service partners who are qualified to provide a
variety of services, including network planning,
installation, hardware maintenance, application
training, and support services.
When you contact your network supplier for
assistance, have the following information ready:
■Product model name, part number, and serial
number
■A list of system hardware and software, including
revision levels
■Diagnostic error messages
■Details about recent configuration changes,
if applicable
If you are unable to contact your network supplier,
see the following section on how to contact 3Com.
Country Data Rate Telephone Number
Australia Up to 14,400 bps 61 2 9955 2073
Brazil Up to 14,400 bps 55 11 5181 9666
France Up to 14,400 bps 33 1 6986 6954
Germany Up to 28,800 bps 4989 62732 188
Hong Kong Up to 14,400 bps 852 2537 5601
Italy Up to 14,400 bps 39 2 27300680
Japan Up to 14,400 bps 81 3 3345 7266
Mexico Up to 28,800 bps 52 5 520 7835
P.R. of China Up to 14,400 bps 86 10 684 92351
Taiwan, R.O.C. Up to 14,400 bps 886 2 377 5840
U.K. Up to 28,800 bps 44 1442 438278
U.S.A. Up to 28,800 bps 1 408 980 8204