3Com 3CRPAG175 2

2Troubleshooting

1With your PC Card installed in the computer, double-click the My Computer icon.

If you are running Windows XP, click Start > Control Panel and go to step 3.

2Double-click the Control Panel icon.

3Double-click the System icon. The System Properties window appears, detailing your

system setup.

4Click the Device Manager tab. A list of devices appears, arranged by type. If you are

using Windows XP or 2000, click the Hardware tab and click Device Manager.

5Double-click Network Adapters. Select: 3Com 3CRPAG175 Wireless LAN PC Card

6Double-click the entry to display a description of the current status.

The device status should indicate "This device is working properly."

7Close the windows you have opened until you return to the desktop.

If you have difficulty using the Wireless LAN PC Card, try the solutions in the following

table. If you continue to experience difficulty, see the sections, "Removing Your Wireless

LAN PC Card" and "Updating the Wireless LAN PC Card driver.

Problem Solutions

Wireless LAN PC Card LED is off Make sure the PC Card is properly inserted in the slot and that the XJACK antenna is fully

extended. Confirm device installations as described above.

Check the Wireless LAN PC Card icon in the Windows Device Manager and make sure the

PCCard type can be recognized.

Wireless LAN PC Card installs as an

unknown device

Remove the unknown device and repeat the installation procedure. Make sure you insert the

3Com CD and run the setup. Then inserting the PC Card when requested.

The Windows Add Hardware Wizard

was unable to locate the Wireless LAN

PC Card drivers.

You may have had no CD or the wrong CD inserted in the drive, or the 3Com CD may not

have been ready when the wizard looked for the drivers.

Installation program does not finish or

the driver fails to load

Use the Device Manager to resolve resource conflicts that may exist. Select System from the

Control Panel, and then click the Device Manager tab.

Network association is intermittent. Make sure the XJACK antenna is fully extended. Try reorienting your laptop. For best use of

the antenna:

■Keep the area around the antenna clear from materials that could block radio

transmission, such as metal objects, electronic devices, and cordless telephones.

■If the signal is weak, change the direction of your laptop slightly.

■If necessary, move your computer a few inches to find a better signal.

Computer operating system does not

recognize the card

Make sure the PC Card is properly inserted in the slot and PCMCIA support is installed. Check

whether another card is already in use. Windows XP, 2000, Me, and 98 SE: Check whether

the computer has a Plug-and-Play BIOS. Visit www.3com.com to download the latest drivers.

Refer to the Updating the Wireless LAN PC Card Driver section below.