3Com 3CRPAG175 A

ATechnical Support

3Com provides easy access to technical support information through a variety of services.

This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the most

recent information, 3Com recommends that you access the 3Com Corporation World

Wide Web site.

3Com offers worldwide product support 24 hours a day, 7 days a week, through the

following online systems:

■World Wide Web site

■3Com Knowledgebase Web Services

■3Com FTP site

To access the latest networking information on the 3ComCorporation World Wide Web

site, enter this URL into your Internet browser:

http://www.3com.com/

This service provides access to online support information, such as technical documentation

and a software library, as well as support options that range from technical education to

maintenance and professional services.

The 3Com Knowledgebase is a database of technical information to help you install,

upgrade, configure, or support 3Com products. The Knowledgebase is updated daily with

technical information discovered by 3Com technical support engineers. This

complimentary service, which is available 24 hours a day, 7 days a week to 3Com

customers and partners, is located on the 3Com Corporation World Wide Web site at:

http://knowledgebase.3com.com

Download drivers, patches, software, and MIBs across the Internet from the 3Com public

FTP site. This service is available 24 hours a day, 7 days a week.

To connect to the 3Com FTP site, enter the following information into your FTP client:

■Hostname: ftp.3com.com

■Username: anonymous

■Password: <your Internet e-mail address>

NOTE: With Web browser software, such as Netscape Navigator and

Internet Explorer, you do not need a user name and password.