ATechnical Support
Support from Your Network Supplier
If you require additional assistance, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.
When you contact your network supplier for assistance, have the following information ready:
■Product model name, part number, and serial number
■A list of system hardware and software, including revision levels
■Diagnostic error messages
■Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following section on how to contact 3Com.
Support from 3Com
If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers technical telephone support services.
Telephone support, with coverage for basic troubleshooting only, will be provided for the lifetime of the product, on a commercially reasonable efforts basis. Telephone support from 3Com is available from 3Com only if Customer purchased this product directly from 3Com, or if Customer’s reseller is unable to provide telephone support. 3Com reserves the right to modify or cancel this offering at any time, without advance notice. This offering is not available where prohibited or restricted by law.
When you contact 3Com for assistance, have the following information ready:
■Product model name, part number, and serial number
■A list of system hardware and software, including revision levels
■Diagnostic error messages
■Details about recent configuration changes, if applicable
Here is a list of worldwide technical telephone support numbers. These numbers are correct at the time of publication. Refer to the 3Com Web site for updated information.
Country | Telephone Number |
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Asia, Pacific Rim |
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Australia | 1 800 678 515 |
Hong Kong | 800 933 486 |
India | +61 2 9937 5085 or |
Indonesia | 000800 6501111 |
001 800 61 009 | |
Japan | 03 5783 1270 |
Malaysia | 1800 801 777 |
New Zealand | 0800 446 398 |
Pakistan | +61 2 9937 5083 |
Philippines | 1235 61 266 2602 |
P.R. of China | 10800 61 00137 or |
| 021 6350 1590 or |
Singapore | 00800 0638 3266 |
800 6161 463 | |
S. Korea | 82 2 3455 6455 |
From anywhere in S. Korea: | 00798 611 2230 |
From Seoul: | 00798 611 2230 |
Taiwan, R.O.C. | 0080 611 261 |
Thailand | 001 800 611 2000 |
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