Convergence | | | | | | | | | | | | | | | | | | | | | | | | | | | | FUNCTIONALITY | | | | | | | | | | | | | | | SUPPORT | | | | | | | | | |
| | | | MaximumDevices | | MaximumBuilt in PSTNAnalogVoice | | | | MaximumBuilt in PSTNISDNVoice Channels4 | | MaximumBuilt in T1 | VoicePSTNChannels4 | | MaximumBuilt in E1 VoicePSTNChannels4 | | | | Phonein-Built Licenses(NBX or2GroupVCX StandardLicense) | MessagingUnified | FaxInboundto Email | Me/FollowFind Me | | | | | VoicemailCapacity | | ConvergenceClient Standardwith 3Com Phone | TeleworkingRemote Support | | | | | | | | | | | | | | NBX Solutions — Affordable, Advanced Voice over IP | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
Product | Order Number1 | Box-of-OutPort Configuration | | | Channels4 | | | | | InitiationSession SupportProtocol | | Redundancy | Survivability | Presence | | LanguageMulti Support | | GraphicalCDR | | Warranty | ExpressYear-3 | OrderService Number8 | | | | use and manage communications system. Intuitive, multi-language | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | NBX IP telephony solutions, with their unprecedented level of sim- | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | plicity and commitment to standards-based networking protocols, | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | give small- to medium-sized businesses an exceptionally easy to | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | web-based system administration streamlines initial system set-up | |
3Com NBX® V3001 Analog | 3CR10800A | 4FXO/1FXS | 15002 | | 100 | | | | | | | 576 | | | | | Yes5 | | 15 | | | Yes | Optional5,6 | Optional5,6 | | | | | 400 hours11 | | | Yes | Yes | | Yes | | 1 Year | 3CS-3YREXP7N-10 | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | so that users can enjoy 10 minutes to dial tone. Three platform | |
3Com NBX V3001 BRI-ST | 3CR10801A | 4 BRI/1 FXS | 15002 | | | | | | | 200 | | | | | | 720 | | Yes5 | | 15 | | | Yes | Optional5,6 | Optional5,6 | | | | | 400 hours11 | | | Yes | Yes | | Yes | | 1 Year | 3CS-3YREXP7N-10 | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | options let organizations match their business needs and budget | |
3Com NBX V3001R | 3C10602A | | 15002 | | 96 | | | | 192 | | | 576 | | 720 | | Yes5 | | | | | Yes | Optional5,6 | Optional5,6 | Yes | | | | 400 hours11 | | | Yes | Yes | | Yes | | 1 Year | 3CS-3YREXP7N-13 | | | | |
| | | | | | | | | | | | | | | | | | | | | | | requirements. And to increase productivity, all NBX platforms | |
3Com VCX® Connect 100 | 3CRC100A | 4FXO/4FXS | | 6003 | | 144 | | | | 240 | | | 288 | | 360 | | Yes | | 25 | | | Yes | Yes | Yes | Optional7 | Optional7 | Optional7 | 450 hours11 | | Yes | Optional7 | Yes | | Yes | | 1 Year | 3CS-3YREXP7N-14 | | | | |
| | | | | | | | | | | | | | | | | | deliver a full suite of high-value, embedded applications, including | |
3Com VCX Connect 2001 | 3CRC200A | | 15009 | | See Note 10 | See Note 10 | | See Note 10 | See Note 10 | | Yes | | 25 | | | Yes | Yes | Yes | Optional7 | Optional7 | Optional7 | 4,861 hours12 | | Yes | Optional7 | Yes | | Yes | | 1 Year | 3CS-3YREXP7N-15 | | | | |
| | | | | | | | | | | | | Automatic Call Distribution (ACD) and graphical Call Detail | |
1 Other components may be required to complete the solution and other variations of this item may be available. | | 7 Requires additional system components. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Recording (CDR) — further extending the basic cost benefits of | |
2 Base V3001 Analog and V3001 BRI-ST systems support up to 250 devices and can be expanded to scale up to | | 8 3-Year Express Service provides three years of 24x7 technical support, next-business-day advanced hardware | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | IP-based communications. NBX solutions also offer voicemail/ | |
1,500 devices with additional memory and separately ordered device licenses. | | | | | | | | replacement and software upgrades. See www.3com.com/service for more details. | | | | | | | | | | | | | | | | | | | | | | | | | |
3 An individual VCX Connect 100 platform supports a maximum of up to 100 phone users, but with the use of a | | 9 An individual VCX Connect 200 platform supports up to 250 users but with the use of a globa directory and | | | | | | | | | | | | | | | | | | | | | | | email integration so that workers can access their voicemail | |
global directory and centralized voice mail, up to 6 platforms can function as a single system. | | | | | | | centralized voice mail, up to 6 platforms can function as a single system. | | | | | | | | | | | | | | | | | | | | | | | | | messages from their email inbox using any common media player. | |
4 PSTN connectivity is supported by the appropriate optional hardware components and system configuration. | | 10 See available VCX Connect Gateways. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
5 Requires NBX 6.0 or higher. | | | | | | | | 11 | Average. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
6 Requires NBX to be running in SIP mode as well as the addition of an IP Messaging server. | | | | | | 12 Maximum per appliance. Dependent upon implementation. Calculation based on 1 minute of G.711 recording | | | | | | Advanced Applications for Optimized Business | | | | | | | | | | | |
| | | | | | | | | | with a 146.GB HD. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Operations, Collaboration and Customer Service | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | A variety of business-enhancing 3Com applications run seamlessly | | | | VCX Connect Solutions—IP Telephony with | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | with either the NBX or VCX Connect IP telephony solutions. The | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 3Com eXchange Call Center provides sophisticated call handling | | | | Integrated Unified Messaging | | | | |
3Com PSTN Trunk and Gateway Solutions | | | | | | | | FUNCTIONALITY | | | | | | | | | | SUPPORT | | | | | | | | | | | and real-time reporting to reduce the number of dropped calls in | | | | Organizations with up to 1500 phone users can now replace aging | |
| LicensePort Required | | | | DevicesAnalog | | TrunksAnalog | | Spans/ChannelsT1 | Spans/ChannelsE1 | | | Spans/ChannelsBRI | AssociatedChannel Signaling | | Warranty | ExpressYear-3 OrderService | Number1 | | | | | | | | queue and average wait times. It applies business-specific | | | | | | PBX systems with an advanced, standards-based communications | |
| | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | requirements to route callers to an agent and provides supervisors | | | | system that integrates IP telephony and unified messaging | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | with tools for fine-tuning staffing to align with call volume. For | | | | applications onto a single platform. With its use of Session Initiation | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | more comprehensive multimedia functionality and connectivity, | | | | Protocol (SIP) for signaling, the VCX Connect platform lets businesses | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | the 3Com EPICCenter Contact Center provides sophisticated call | | | | cost-effectively deploy SIP-compatible devices and applications to | |
Product | Order Number | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | queuing and routing that includes blended inbound/outbound | | | | reduce cost of ownership and increase investment protection, while | |
NBX | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | campaigns. Calls can be routed based on agent skill sets. | | | | | | improving communications and collaboration. Advanced Unified | |
NBX Analog Line Card | 3C10114C | | | | | | | 4 | | | | | | | | | | | 1 Year | 3CS-3YREXP7N-09 | | | | | | | | Agent-customer web chats extend customer contact choices and | | | | Communications features such as Find Me/ Follow Me and Presence | |
NBX Analog Terminal Card - Worldwide Version | 3C10117C | | | | 4 | | | | | | | | | | | | | 1 Year | 3CS-3YREXP7N-09 | | | | | | | | | provide fully manageable, auditable communications sessions. | | | | give office, remote and mobile workers the flexibility to remain easily | |
NBX T1/PRI Card | 3C10116D | | | | 8 | | | 1/24 | | | | | Yes | | 1 Year | 3CS-3YREXP7N-12 | | | | | | | | | The 3Com IP Conferencing Module lets businesses leverage their | | | | connected with co-workers and customers. Additionally, when used | |
NBX BRI-ST Card | 3C10164D-ST | | | | | | | | | | | | | 4/8 | | | | 1 Year | 3CS-3YREXP7N-09X | | | | | | | | | existing IP network for ad-hoc, meet-me, instant and scheduled | | | | with a VCX Connect system, the 3Com Convergence Client — included | |
NBX E1 Card | 3C10165D | | | | | | | | | | | 1/30 | | | | Yes | | 1 Year | 3CS-3YREXP7N-11 | | | | | | | | | conference capabilities. Web-based conference controls facilitate | | | | with each purchase of a 3Com Series IP phone for the VCX Connect — | |
NBX Terminal Adapter (standalone unit) | 3C10400B | | | | 1 | | 8 | | Yes | | | | | | | | 1 Year | 3CS-3YREXP7N-01 | | | | | | | | | collaboration among business contacts, customers and co-workers. | | | | enables advanced multimedia capabilities such as video conferencing, | |
VCX CONNECT 100 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | desktop sharing, secure internal instant messaging and softphone | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | functionality. And to optimize business continuity, the VCX Connect | |
4-port FXO Add-on Module | 3CRVG52001-07 | | | | | | | 4 | | | | | | | | Yes | | 1 Year | 3CS-3YREXP7N-08 | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | systems also support resiliency options that include redundant power | |
4-port FXS Add-on Module | 3CRVG52002-07 | 3C0VS71110-05 | | 4 | | | | | | | | | | Yes | | 1 Year | 3CS-3YREXP7N-08 | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | supplies* and redundant disks (RAID). VCX Connect platforms also | |
4-port BRI Add-on Module | 3CRVG52003-07 | | | | | | | | | | | | | 4/8 | Yes | | 1 Year | 3CS-3YREXP7N-08 | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | can be supplemented with a back-up server for full telephony and | |
Single Span T1/E1 Add-on Module | 3CRVG71226-07 | | | | | | | 4 | 1/24 | 1/30 | | | | Yes | | 1 Year | 3CS-3YREXP7N-11 | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | application redundancy, and a secondary server can be located at a | |
Two Span T1/E1 Add-on Module | 3CRVG71227-07 | | | | | | | 8 | 2/48 | 2/60 | | | | Yes | | 1 Year | 3CS-3YREXP7N-13 | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | different site for geographic redundancy. | | | |
VCX CONNECT 200 GATEWAYS | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
VCX V7111 2-Channel Analog (FXS) Standalone Gateway | 3CRVG71115-07 | 3C0VS71110-05 | | 2 | | | | | | | | | | | | | 1 Year | 3CS-3YREXP7N-08 | | | | | | | | | | | | | | | | | | | | | | | | | | *VCX Connect 100 only | | | | | |
VCX V7111 4-Channel Analog (FXS) Standalone Gateway | 3CRVG71110-07 | 3C0VS71110-05 | | 4 | | | | | | | | | | | | | 1 Year | 3CS-3YREXP7N-08 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
VCX V7111 8-Channel Analog (FXS) Standalone Gateway | 3CRVG71111-07 | 3C0VS71110-05 | | 8 | | | | | | | | | | | | | 1 Year | 3CS-3YREXP7N-08 | | | | | | | 3Com IP Phones | | | | | | | | | | | | | | | FUNCTIONALITY | | | | SUPPORT | |
VCX V7111 24-Channel Analog (FXS) Standalone Gateway | 3CRVG71112-07 | 3C0VS71110-05 | | 24 | | | | | | | | | | | | | 1 Year | 3CS-3YREXP7N-10 | | | | | | | | | | | | | | | | | PhoneNBXLicense Required | | | | | SystemMax.(Line) Appearances | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
VCX V7122 VoIP Gateway, Single Span | 3CRVG71220-07 | | | | | | | 4 | 1/24 | 1/30 | | | | Yes | | 1 Year | 3CS-3YREXP7N-14 | | | | | | | Product | | | | | Order Number | | SupportNBX | | | SupportVCX | ConnectVCX 100 LicensePhone Required | EthernetPorts | Warranty | ExpressYear-3 OrderService Number1 | |
VCX V7111 4-Channel Analog (FXO) Standalone Gateway | 3CRVG71113-07 | | | | | | | | | | | | | | | | | 1 Year | 3CS-3YREXP7N-08 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
VCX V7111 8-Channel Analog (FXO) Standalone Gateway | 3CRVG71114-07 | | | | | | | 8 | | | | | | | | | | | 1 Year | 3CS-3YREXP7N-09 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
VCX V7111 2/2-Channel Analog (FXS/FXO) Standalone Gateway 3CRVG71116-07 | 3C0VS71110-05 | | 2 | | 2 | | | | | | | | | | | 1 Year | 3CS-3YREXP7N-08 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
VCX V7111 4/4-Channel Analog (FXS/FXO) Standalone Gateway 3CRVG71117-07 | 3C0VS71110-05 | | 4 | | 4 | | | | | | | | | | | 1 Year | 3CS-3YREXP7N-09 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
VCX V7122 VoIP Gateway, Two Span | 3CRVG71221-07 | | | | | | | | 2/48 | 2/60 | | | | Yes | | 1 Year | 3CS-3YREXP7N-15 | | | | | | | 3Com 3100 Phone | | | | | 3C10399B | | | Yes | | 3C10410 | | | | | 1 | 1 (10/100) | 1 Year | 3CS-3YREXP7N-01 | |
VCX V7122 VoIP Gateway, Four Span | 3CRVG71222-07 | | | | | | | | 4/96 | 4/120 | | | | Yes | | 1 Year | 3CS-3YREXP7N-16 | | | | | | | | 3Com 3101 Basic Phone | | | | 3C10401B | | | Yes | | 3C10411 | | Yes | 3C0VS72101-05 4 (NBX); 2 (VCX Connect) | 2 (10/100) | 1 Year | 3CS-3YREXP7N-01 | |
VCX V7122 VoIP Gateway, Eight Span | 3CRVG71223-07 | | | | | | | | 8/192 | 8/240 | | | | Yes | | 1 Year | 3CS-3YREXP7N-18 | | | | | | | | 3Com 3101 Basic Phone with Speaker | | | 3C10401SPKRB | | Yes | | 3C10411 | | Yes | 3C0VS72101-05 4 (NBX); 2 (VCX Connect) | 2 (10/100) | 1 Year | 3CS-3YREXP7N-01 | |
VCX V7122 VoIP Gateway, Sixteen Span | 3CRVG71224-07 | | | | | | | | 16/384 | 16/480 | | | | Yes | | 1 Year | 3CS-3YREXP7N-19 | | | | | | | | 3Com 3102 Business Phone | | | | 3C10402B | | | Yes | | 3C10412 | | Yes | 3C0VS72100-05 18 (NBX); 9 [VCX Connect] | 2 (10/100) | 1 Year | 3CS-3YREXP7N-01 | |
1 3-Year Express Service provides three years of 24x7 technical support, next-business-day advanced hardware replacement and software upgrades. See www.3com.com/service for more details. | | | | | | | | 3Com 3102 Backlit Business Phone | | | 3C10402C | | | Yes | | 3C10412 | | Yes | 3C0VS72100-05 18 (NBX); 9 [VCX Connect] | 2 (10/100) | 1 Year | 3CS-3YREXP7N-01 | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 3Com 3103 Manager Phone | | | | 3C10403B | | | Yes | | 3C10412 | | Yes | 3C0VS72100-05 12 (NBX); 9 [VCX Connect] | 2 (10/100/1000) | 1 Year | 3CS-3YREXP7N-01 | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 3Com 3105 Attendant Console | | | | 3C10405B | | | Yes | | 3C10412 | | Yes | 50 (NBX); 100 [VCX Connect] | 1 (10/100) | 1 Year | 3CS-3YREXP7N-01 | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 3Com 3106 Cordless Phone | | | | 3C10406A | | | Yes | | 3C10411 | | | | | 4 | 1 (10/100) | 1 Year | 3CS-3YREXP7N-01 | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 3Com 3107 Cordless Phone | | | | 3C10407A | | | Yes | | 3C10411 | | | | | 4 | 1 (10/100) | 1 Year | 3CS-3YREXP7N-01 | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 3Com 3108 Wireless Phone | | | | 3C10408A | | | Yes | | 3C10411 | | | | | 1 | | 1 Year | 3CS-3YREXP7N-01 | |