3Com 4800G, 4500G manual Convergence Solutions, NBX Solutions - Affordable, Advanced Voice over IP

18 3COM PRODUCT GUIDE

CONVERGENCE SOLUTIONS

›Meet needs for high-value performance today and economical scalability for the future with integrated, standards-based connectivity within a 3Com Voice Ready Network.

›Solve the most vexing problems now faced by IT managers—security, quality of service and resilience—by delivering enterprise-class, real-time communications solutions.

›Optimize an organization's infrastructure with easy-to-deploy and -manage solutions that effectively support both voice and data traffic and a full complement of business applications.

Convergence

FUNCTIONALITY

SUPPORT

MaximumDevices

MaximumBuilt in PSTNAnalogVoice

MaximumBuilt in PSTNISDNVoice Channels4

MaximumBuilt in T1

VoicePSTNChannels4

MaximumBuilt in E1 VoicePSTNChannels4

Phonein-Built Licenses(NBX or2GroupVCX StandardLicense)

MessagingUnified

FaxInboundto Email

Me/FollowFind Me

VoicemailCapacity

ConvergenceClient Standardwith 3Com Phone

TeleworkingRemote Support

NBX Solutions — Affordable, Advanced Voice over IP

Product

Order Number1

Box-of-OutPort Configuration

Channels4

InitiationSession SupportProtocol

Redundancy

Survivability

Presence

LanguageMulti Support

GraphicalCDR

Warranty

ExpressYear-3

OrderService Number8

use and manage communications system. Intuitive, multi-language

NBX IP telephony solutions, with their unprecedented level of sim-

plicity and commitment to standards-based networking protocols,

give small- to medium-sized businesses an exceptionally easy to

web-based system administration streamlines initial system set-up

3Com NBX® V3001 Analog

3CR10800A

4FXO/1FXS

15002

100

576

Yes5

15

Yes

Optional5,6

Optional5,6

400 hours11

Yes

Yes

Yes

1 Year

3CS-3YREXP7N-10

so that users can enjoy 10 minutes to dial tone. Three platform

3Com NBX V3001 BRI-ST

3CR10801A

4 BRI/1 FXS

15002

200

720

Yes5

15

Yes

Optional5,6

Optional5,6

400 hours11

Yes

Yes

Yes

1 Year

3CS-3YREXP7N-10

options let organizations match their business needs and budget

3Com NBX V3001R

3C10602A

15002

96

192

576

720

Yes5

Yes

Optional5,6

Optional5,6

Yes

400 hours11

Yes

Yes

Yes

1 Year

3CS-3YREXP7N-13

requirements. And to increase productivity, all NBX platforms

3Com VCX® Connect 100

3CRC100A

4FXO/4FXS

6003

144

240

288

360

Yes

25

Yes

Yes

Yes

Optional7

Optional7

Optional7

450 hours11

Yes

Optional7

Yes

Yes

1 Year

3CS-3YREXP7N-14

deliver a full suite of high-value, embedded applications, including

3Com VCX Connect 2001

3CRC200A

15009

See Note 10

See Note 10

See Note 10

See Note 10

Yes

25

Yes

Yes

Yes

Optional7

Optional7

Optional7

4,861 hours12

Yes

Optional7

Yes

Yes

1 Year

3CS-3YREXP7N-15

Automatic Call Distribution (ACD) and graphical Call Detail

1 Other components may be required to complete the solution and other variations of this item may be available.

7 Requires additional system components.

Recording (CDR) — further extending the basic cost benefits of

2 Base V3001 Analog and V3001 BRI-ST systems support up to 250 devices and can be expanded to scale up to

8 3-Year Express Service provides three years of 24x7 technical support, next-business-day advanced hardware

IP-based communications. NBX solutions also offer voicemail/

1,500 devices with additional memory and separately ordered device licenses.

replacement and software upgrades. See www.3com.com/service for more details.

3 An individual VCX Connect 100 platform supports a maximum of up to 100 phone users, but with the use of a

9 An individual VCX Connect 200 platform supports up to 250 users but with the use of a globa directory and

email integration so that workers can access their voicemail

global directory and centralized voice mail, up to 6 platforms can function as a single system.

centralized voice mail, up to 6 platforms can function as a single system.

messages from their email inbox using any common media player.

4 PSTN connectivity is supported by the appropriate optional hardware components and system configuration.

10 See available VCX Connect Gateways.

5 Requires NBX 6.0 or higher.

11

Average.

6 Requires NBX to be running in SIP mode as well as the addition of an IP Messaging server.

12 Maximum per appliance. Dependent upon implementation. Calculation based on 1 minute of G.711 recording

Advanced Applications for Optimized Business

with a 146.GB HD.

Operations, Collaboration and Customer Service

A variety of business-enhancing 3Com applications run seamlessly

VCX Connect Solutions—IP Telephony with

with either the NBX or VCX Connect IP telephony solutions. The

3Com eXchange Call Center provides sophisticated call handling

Integrated Unified Messaging

3Com PSTN Trunk and Gateway Solutions

FUNCTIONALITY

SUPPORT

and real-time reporting to reduce the number of dropped calls in

Organizations with up to 1500 phone users can now replace aging

LicensePort Required

DevicesAnalog

TrunksAnalog

Spans/ChannelsT1

Spans/ChannelsE1

Spans/ChannelsBRI

AssociatedChannel Signaling

Warranty

ExpressYear-3 OrderService

Number1

queue and average wait times. It applies business-specific

PBX systems with an advanced, standards-based communications

requirements to route callers to an agent and provides supervisors

system that integrates IP telephony and unified messaging

with tools for fine-tuning staffing to align with call volume. For

applications onto a single platform. With its use of Session Initiation

more comprehensive multimedia functionality and connectivity,

Protocol (SIP) for signaling, the VCX Connect platform lets businesses

the 3Com EPICCenter Contact Center provides sophisticated call

cost-effectively deploy SIP-compatible devices and applications to

Product

Order Number

queuing and routing that includes blended inbound/outbound

reduce cost of ownership and increase investment protection, while

NBX

campaigns. Calls can be routed based on agent skill sets.

improving communications and collaboration. Advanced Unified

NBX Analog Line Card

3C10114C

4

1 Year

3CS-3YREXP7N-09

Agent-customer web chats extend customer contact choices and

Communications features such as Find Me/ Follow Me and Presence

NBX Analog Terminal Card - Worldwide Version

3C10117C

4

1 Year

3CS-3YREXP7N-09

provide fully manageable, auditable communications sessions.

give office, remote and mobile workers the flexibility to remain easily

NBX T1/PRI Card

3C10116D

8

1/24

Yes

1 Year

3CS-3YREXP7N-12

The 3Com IP Conferencing Module lets businesses leverage their

connected with co-workers and customers. Additionally, when used

NBX BRI-ST Card

3C10164D-ST

4/8

1 Year

3CS-3YREXP7N-09X

existing IP network for ad-hoc, meet-me, instant and scheduled

with a VCX Connect system, the 3Com Convergence Client — included

NBX E1 Card

3C10165D

1/30

Yes

1 Year

3CS-3YREXP7N-11

conference capabilities. Web-based conference controls facilitate

with each purchase of a 3Com Series IP phone for the VCX Connect —

NBX Terminal Adapter (standalone unit)

3C10400B

1

8

Yes

1 Year

3CS-3YREXP7N-01

collaboration among business contacts, customers and co-workers.

enables advanced multimedia capabilities such as video conferencing,

VCX CONNECT 100

desktop sharing, secure internal instant messaging and softphone

functionality. And to optimize business continuity, the VCX Connect

4-port FXO Add-on Module

3CRVG52001-07

4

Yes

1 Year

3CS-3YREXP7N-08

systems also support resiliency options that include redundant power

4-port FXS Add-on Module

3CRVG52002-07

3C0VS71110-05

4

Yes

1 Year

3CS-3YREXP7N-08

supplies* and redundant disks (RAID). VCX Connect platforms also

4-port BRI Add-on Module

3CRVG52003-07

4/8

Yes

1 Year

3CS-3YREXP7N-08

can be supplemented with a back-up server for full telephony and

Single Span T1/E1 Add-on Module

3CRVG71226-07

4

1/24

1/30

Yes

1 Year

3CS-3YREXP7N-11

application redundancy, and a secondary server can be located at a

Two Span T1/E1 Add-on Module

3CRVG71227-07

8

2/48

2/60

Yes

1 Year

3CS-3YREXP7N-13

different site for geographic redundancy.

VCX CONNECT 200 GATEWAYS

VCX V7111 2-Channel Analog (FXS) Standalone Gateway

3CRVG71115-07

3C0VS71110-05

2

1 Year

3CS-3YREXP7N-08

*VCX Connect 100 only

VCX V7111 4-Channel Analog (FXS) Standalone Gateway

3CRVG71110-07

3C0VS71110-05

4

1 Year

3CS-3YREXP7N-08

VCX V7111 8-Channel Analog (FXS) Standalone Gateway

3CRVG71111-07

3C0VS71110-05

8

1 Year

3CS-3YREXP7N-08

3Com IP Phones

FUNCTIONALITY

SUPPORT

VCX V7111 24-Channel Analog (FXS) Standalone Gateway

3CRVG71112-07

3C0VS71110-05

24

1 Year

3CS-3YREXP7N-10

PhoneNBXLicense Required

SystemMax.(Line) Appearances

VCX V7122 VoIP Gateway, Single Span

3CRVG71220-07

4

1/24

1/30

Yes

1 Year

3CS-3YREXP7N-14

Product

Order Number

SupportNBX

SupportVCX

ConnectVCX 100 LicensePhone Required

EthernetPorts

Warranty

ExpressYear-3 OrderService Number1

VCX V7111 4-Channel Analog (FXO) Standalone Gateway

3CRVG71113-07

1 Year

3CS-3YREXP7N-08

VCX V7111 8-Channel Analog (FXO) Standalone Gateway

3CRVG71114-07

8

1 Year

3CS-3YREXP7N-09

VCX V7111 2/2-Channel Analog (FXS/FXO) Standalone Gateway 3CRVG71116-07

3C0VS71110-05

2

2

1 Year

3CS-3YREXP7N-08

VCX V7111 4/4-Channel Analog (FXS/FXO) Standalone Gateway 3CRVG71117-07

3C0VS71110-05

4

4

1 Year

3CS-3YREXP7N-09

VCX V7122 VoIP Gateway, Two Span

3CRVG71221-07

2/48

2/60

Yes

1 Year

3CS-3YREXP7N-15

3Com 3100 Phone

3C10399B

Yes

3C10410

1

1 (10/100)

1 Year

3CS-3YREXP7N-01

VCX V7122 VoIP Gateway, Four Span

3CRVG71222-07

4/96

4/120

Yes

1 Year

3CS-3YREXP7N-16

3Com 3101 Basic Phone

3C10401B

Yes

3C10411

Yes

3C0VS72101-05 4 (NBX); 2 (VCX Connect)

2 (10/100)

1 Year

3CS-3YREXP7N-01

VCX V7122 VoIP Gateway, Eight Span

3CRVG71223-07

8/192

8/240

Yes

1 Year

3CS-3YREXP7N-18

3Com 3101 Basic Phone with Speaker

3C10401SPKRB

Yes

3C10411

Yes

3C0VS72101-05 4 (NBX); 2 (VCX Connect)

2 (10/100)

1 Year

3CS-3YREXP7N-01

VCX V7122 VoIP Gateway, Sixteen Span

3CRVG71224-07

16/384

16/480

Yes

1 Year

3CS-3YREXP7N-19

3Com 3102 Business Phone

3C10402B

Yes

3C10412

Yes

3C0VS72100-05 18 (NBX); 9 [VCX Connect]

2 (10/100)

1 Year

3CS-3YREXP7N-01

1 3-Year Express Service provides three years of 24x7 technical support, next-business-day advanced hardware replacement and software upgrades. See www.3com.com/service for more details.

3Com 3102 Backlit Business Phone

3C10402C

Yes

3C10412

Yes

3C0VS72100-05 18 (NBX); 9 [VCX Connect]

2 (10/100)

1 Year

3CS-3YREXP7N-01

3Com 3103 Manager Phone

3C10403B

Yes

3C10412

Yes

3C0VS72100-05 12 (NBX); 9 [VCX Connect]

2 (10/100/1000)

1 Year

3CS-3YREXP7N-01

3Com 3105 Attendant Console

3C10405B

Yes

3C10412

Yes

50 (NBX); 100 [VCX Connect]

1 (10/100)

1 Year

3CS-3YREXP7N-01

3Com 3106 Cordless Phone

3C10406A

Yes

3C10411

4

1 (10/100)

1 Year

3CS-3YREXP7N-01

3Com 3107 Cordless Phone

3C10407A

Yes

3C10411

4

1 (10/100)

1 Year

3CS-3YREXP7N-01

3Com 3108 Wireless Phone

3C10408A

Yes

3C10411

1

1 Year

3CS-3YREXP7N-01

13-Year Express Service provides three years of 24x7 technical support, next-business-day advanced hardware replacement and software upgrades. See www.3com.com/service for more details.